Houseperson

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.

The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family

The Houseperson will promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. The Houseperson must understand his/her role as brand ambassador and must be driven to provide a positive experience to all guests through having meaningful interactions, responding to guest requests with a sense of urgency, and for keeping all public spaces and rooms immaculate. This is a fast paced and engaging role, the right individual will have an eye for detail, work well independently, and be great at communicating with our guests.

**Job Duties include but are not limited to**:

- Assist with preparing guestrooms to a high standard.
- Ensures public spaces are clean and well presented.
- Assists with evening housekeeping duties such as late stayover requests, converting beds
- Collects waste and recycling from all public spaces
- Delivers in-room amenities and linens to guests
- Assist with Laundry duties when required.
- Responds to guest inquiries, requests and complaints in a prompt and courteous manner.
- Ensures all lost property items left in guest rooms or public spaces are properly recorded and stored
- Takes personal responsibility for equipment, ensuring it is operated and maintained correctly
- Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
- Reports any maintenance and/ or health and safety issues
- Delivers and retrieves items on loan to guests
- Ensures security of guest rooms and privacy of our guests
- Works alongside all other departments in friendly and professional manner

**Benefits**:

- Staff Pass to Revelstoke Mountain Resort
- Bike to work incentive.
- Reciprocal deals on lift tickets at other local mountains.
- Third Party partnership discounts for all employees.
- Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
- Matching RRSP program (after 1 year of full-time service)

**Work Conditions**:
Manual dexterity required to use various cleaning apparatus and supplies.

Ability to lift up to 30 pounds

Regular physical activity including walking, standing, sitting, lifting, crouching and kneeling.

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

**ABSOLUTELY NO PHONE CALLS PLEASE