Research Platform Administrator

**Michael Smith Health Research BC**

Michael Smith Health Research BC, funded by the Government of British Columbia, is BC’s health research agency. We strengthen the province’s health research system by supporting the people, institutions and activities that generate and use research-based knowledge to promote, restore and maintain the health of British Columbians. Our ambition is to inspire and connect curious, creative and passionate minds to drive discovery and innovation in health research. And we’re driven by the belief that health-related decision making should be informed by high quality research produced in an equitable, diverse and inclusive research system.

We are a team of dedicated professionals who care deeply about each other and our work. We believe in embracing diversity as a strength and core value, creating spaces that are inclusive of all peoples, and are grounded in our ongoing commitment to reconciliation and respect for Indigenous self-determination. We value and support a diverse workforce, reflective of different backgrounds, skillsets, perspectives and life experiences.

Our benefits package includes a pension plan, generous dental and health insurance and a wellness allowance; our professional development policy supports learning and growth.

We have a **hybrid work model.** When you are in the office, our beautiful space offers views of False Creek, an outdoor patio (think summer BBQs) and a fitness centre, and it’s walking distance to restaurants and other amenities. Our social committee, Team Good Times, organizes events throughout the year.

If you are looking for meaningful work in a supportive environment, and you are inspired by making a difference in BC’s exceptional health research community, read on to learn more.

**Position Summary**

Do you have experience in health research and want to be more involved in the administration/facilitation side? Are you passionate about having a meaningful impact? We invite you to join our team as a **Research Platform Administrator** and play a pivotal role in driving excellence in the operations of our online provincial research platform - REACH BC. As a member of our team, you will offer service and support to health researchers, patients, and members of the public, utilizing your specialized expertise.

In this multifaceted position, you will oversee the backend administrative web portal of REACH BC, manage accounts, assist researchers in drafting compelling research project summaries, train and onboard researchers onto the platform and collect metrics for reporting. You will serve as the primary point of contact for platform users, offering comprehensive assistance in accessing and navigating the system. You will also be responsible for providing exceptional customer support for our volunteers and the public. Technical challenges will pose no hurdle for you as you adeptly troubleshoot and resolve issues, guaranteeing seamless user experiences. Your exceptional interpersonal skills, critical thinking abilities, and meticulous attention to detail will be invaluable in driving the success of this dynamic role.

If you are ready to contribute to the advancement of health research and play a vital role in facilitating collaboration and innovation through the REACH BC platform, we would love to hear from you. Join us in making a difference today

**About REACH BC**

REACH BC, an initiative of Michael Smith Health Research BC, is an online provincial platform that connects members of the public with health research opportunities taking place throughout British Columbia.

REACH BC serves as a valuable resource for both the public and researchers, facilitating the matching of individuals interested in participating in health research with relevant studies and clinical trials happening across the province.

**Key Responsibilities**
- Responsible for REACH BC platform administrative operations, including:

- Support users (members of the public and researchers) in accessing and navigating the platform
- Provide technical support to users of the platform, troubleshooting issues and resolving technical problems
- Develop effective educational resources, including written materials and tutorial videos
- Train researchers on website and platform use to support them to post their research opportunities, providing live demonstrations over Zoom
- Help script and co-write study purpose and study title text for REACH BC platform
- Assist researchers with the Research Ethics Board (REB) recruitment approval process to use REACH BC
- Manage the backend administrative web portal to review and approve research projects to be posted on the REACH BC website
- Perform quality control/assurance with a high level of detail including identifying gaps and opportunities in development of the platform
- Manage and maintain the integrity of research data on the platform
- Ensure compliance with data protection regulations and privacy policies
- Foster