Collections Agent

2 weeks ago

Richmond Hill, Canada Financial Debt Recovery Ltd. Full time

**Job description**

**Responsibilities**:

- Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.

**Qualifications**:

- Strong negotiation and customer service skills
- 3+ years’ collections experience; 1st party, 3rd party, and purchase inventory
- High energy, a positive attitude, be a team player and motivated by money
- Sound judgment and decision-making skills
- Able to achieve results based on individual and team goals
- Detail-oriented, organized, efficient and able to multi-task
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook
- Superior oral and written communication skills
- Experience using third-party bank database systems an asset
- A collection or sales background is an asset
- Bilingualism is an asset

**Benefits**:

- Competitive salary, paid training, and a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement and promotional opportunities

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

**About Us**:
Financial Debt Recovery Ltd. is a leading single provider for all corporate credit and revenue management needs, focused on collection services for accounts in a working environment where collectors are motivated and encouraged to perform. An on-going training program focuses on ensuring their successes. We are currently growing our Richmond Hill operations and are looking to augment our existing recovery team.

Financial Debt Recovery Ltd. is an equal opportunity employer; however, only qualified applicants will be contacted.

**Experience**:

- Collections: 1 year (preferred)

**Location**:

- Richmond Hill, ON

**Language**:

- English (required)

**Job Type**:

- Full-time in person

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift

Work Location: In person

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