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Salesforce Administrator

3 weeks ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

iA Financial Group is constantly seeking to improve its client experience by initiating major digital changes, including the introduction of a CRM tool. Our team is responsible, among other things, for implementing and overseeing the support for and evolution of the Salesforce CRM solution throughout the company’s business lines. We are currently looking for a Salesforce Administrator to join this team.

As a Salesforce Administrator within the CRM Program’s Centre of Expertise, you will be a member of a high-performance, creative and agile team. You will be responsible for the strategic and tactical execution of CRM deployments, support and proper evolution of the solution.

Specifically, your role will be as follows:

- Implement, document and maintain administrative configurations and functions, including the maintenance of user accounts, workflows, fields, custom settings, dashboards and reports, etc.
- Ensure optimal functioning of the Salesforce configuration
- Oversee and collaborate on the delivery of simple to complex solutions and the performance of each CRM deployment in each of the business lines
- Develop efficient update management in partnership with all stakeholders
- Collaborate with integrators, business analysts, solution architects and the product manager on content strategy to drive user engagement
- Specify and configure specific solutions or interfaces
- Keep abreast of new tools, capacities and platform updates
- Contribute to defining functional/technical specifications, design client needs and ensure their documentation
- Perform all other related duties

**Desired profile**:
**Core competencies**:

- University degree in business administration or in other relevant fields
- Salesforce Administrator certification
- Experience in configuring Salesforce for deployment or operational support projects
- Experience as a business or functional analyst
- Problem solver who enjoys the challenge of moving projects forward
- Excellent ability to set priorities
- Very good communication skills in both French and English

**Preferred competencies**:

- Experience in the management of both small and large-scale projects in a fast-paced environment
- Salesforce Certified Platform Developer 1 or any other Salesforce certification will be considered a strong asset
- In-depth knowledge of Salesforce Financial Services Cloud
- Excellent ability to set priorities
- Habilities to work with many different operational teams
- Experience in the operationalization of client relations solutions

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.