Loss Prevention Store Investigation Supervisor

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

We’re looking for a Store Investigations Supervisor to lead a dynamic team in mitigating external theft and fraud in our stores. This role offers the opportunity to develop and train Store Investigators, ensuring they achieve their best results. You'll collaborate with Store Management and Analytics teams to optimize resource allocation and implement improvements. Join us to make a significant impact on our Loss Prevention objectives while fostering a supportive and productive work environment.

**Why Work With Us?**
- Guaranteed 37.5-hour work week year-round, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance.
- Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement.

**What You’ll Do**:

- ** Lead and Support**: Guide a team of Store Investigators in daily activities to prevent theft and fraud, ensuring they have the resources and support needed to be effective.
- ** Team Management**: Oversee scheduling, labor allocation, payroll, and attendance, making sure the team is well-organized and productive.
- ** Training and Development**: Train and develop Store Investigators, setting goals and expectations, reviewing performance, and creating development plans for each team member.
- ** Collaboration**: Work with the Analytics Manager to allocate resources effectively and identify training opportunities. Partner with Store Management to gather feedback and improve Loss Prevention practices.
- ** Data Management**: Ensure investigators maintain accurate records of apprehensions and external issues, and share relevant intelligence with Loss Prevention partners and stores.
- ** Reporting**: Generate monthly KPI reports to identify trends and provide insights to leadership and field Loss Prevention partners.

**About You**:

- ** Experience**:At least 5 years of investigation experience, with a minimum of 2 years in a management or supervisory role.
- ** Licensing**: A provincial security license is required in some provinces. Applicants must be licensed under applicable provincial laws before starting and must maintain the license if legally required.
- ** Leadership**: Demonstrated leadership skills, acting as a collaborative partner with senior management and positively influencing staff.

**Posting Details**:

- Job Posting End Date: May 8th, 2025

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

**Address**:
60 Standish Court

**Location**:
CAN Home Office Mississauga ON

Salary Range: $74,752.50-$104,653.50 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.