Technical Resource

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Job Title: Technical Resource

Reports to: Technical Supervisor

**This is a full-time role with flexible shifts for Microbiology. This job will be located in Surrey, BC (7455 130th Street).**

**This role may include support for Urinalysis and Molecular Diagnostics. Shift times are variable including days and evenings. Days worked are variable by rotation (Sunday-Saturday). Days and shift times may change with project requirements and operational needs. 5 years of recent and relevant microbiology work experience is preferred**

Core Accountabilities
- Complete and maintain skills and expertise to support technologist in their responsibilities
- Provide technical guidance and direction to team by assisting with interpreting testing and procedural protocols
- Support problem solving and implement solutions in conjunction with Supervisor, Medical Scientific staff, Quality Resources etc. as appropriate
- Maintain updated dialogue with the Supervisor on all relevant technical information pertaining to areas of expertise
- Ensure high quality standards are met for quality control, quality assurance programs and continuous improvement initiatives. Considers and recommends improvements in methodology or workflow. - Troubleshoots workflow issues with regards to validation and external competencies to maintain daily turn-around time
- Assist in coordinating training and orientation of new and existing staff in respective areas. Provide training input to the Supervisor and technical input into employee performance development
- Develops and maintain Competency Assurance Program for existing staff
- Organizes and delegates External Proficiencies for staff to perform
- Submits EQA results and troubleshoots issues arising after submission - Adhere to DAP and ISO accreditation standards
- Participate and support in the development and implementation of new methodologies, studies, workflow, and operational processes. Updates operational or technical manuals as required - Assist problem solving and troubleshooting processes - Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company
- Observes and executes all laboratory safety and security policies and regulations, including location and use of safety equipment, evacuation routes, disposal of contaminated material
- Maintains knowledge of safety/WHMIS and Environmental Health and Safety standards
- Participates in related meetings (Discipline, project, protocol, decision making, etc.)
- Works collaboratively with other sites to build Provincially standardized protocols and practices within LifeLabs
- Supports and demonstrates Lifelabs’ vision (Caring, Knowledge, Action) and core values (Customer Focus, Accountability, Respect and Excellence).

Minimum Hiring Requirements
- Registered Technologist with CSMLS
- 3+ years’ experience working in the department is required
- Subject Matter Expertise for the discipline is required
- Recent experience performing LIS UAT and/or LIS CAT testing for the department is required
- Recent experience as a department trainer is required
- Good communication and interpersonal skills
- Demonstrated capability of performing work independently
- Demonstrated experience working collaboratively with the team
- Additional experience working on project teams, quality assurance or quality control programs is an asset
- Experience writing SOPs for the department is an asset
- Intermediate level of computer experience in MS Outlook, MS Word, MS Excel and/or EP Evaluator programs are an asset

This is an in-person role.

**Hiring Range**:39.28 - 43.74**

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

**Employee Benefits**:
In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

**Retirement Savings Plan**:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

**Vacation Entitlement**:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

**Employee Wellness**:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

**Employee Giving program**:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

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