Vice President, Business Services and Syndications

**Posting #**:25-91

**Location**:Hybrid, Kitchener

**Reports to**:Chief Retail and Commercial Officer

**Job Type**:Regular Full-Time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

**JOB SUMMARY**:
The VP, Business Services and Syndications, leads the service delivery and business development of commercial syndication and small business services and sales for Your Neighbourhood Credit Union (YNCU). They act as the functional line of business head for all aspects of business banking operations.

As a strategic leader, the VP, Business Services and Syndications, is responsible for driving growth while ensuring a strong focus on member retention, deepening relationships, enhancing the member experience, and fostering loyalty and referrals—while maintaining profitability across the commercial and small business portfolios.

Sales and Advice
- Lead and provide oversight for syndicated lending opportunities and portfolio management; represent YNCU in multi-lender negotiations and proactively source new business opportunities.
- Develop and manage strategic partnerships with other credit unions, banks, institutional investors, and syndicate partners to strengthen YNCU’s position as a trusted and capable syndication leader.
- Help to inform pricing strategies, fee structures, and participation levels to ensure appropriate returns while maintaining competitive positioning in the market.
- Act as a champion for innovation in digital and technology-driven business services to support member growth and retention.
- Proactively assess and respond to Commercial/Business service requests from brokers, branches, account managers, and other referral sources, with recommendations for action.

Strategy Development and Planning
- Ensure YNCU’s business services platform is integrated into enterprise strategy, delivering measurable value for both the member and the credit union.
- Work closely with Chief Retail and Commercial Sales to build a business plan that supports the achievement of NIBT targets.
- Identify emerging sectors and opportunities to guide portfolio and product development; oversee initiatives which build and maintain a strong pipeline of lending and deposit opportunities to meet annual business goals.
- Work closely with the Business Services Team in the management of relationships with industry partners like Central1 and vendors for third party services such as POS, Merchant Services, payroll, etc.

Member Experience and Loyalty
- Champion a member-first approach across commercial, syndication, and business services, ensuring delivery of holistic solutions that meet complex business needs.
- Manage and maintain key strategic relationships with members and commercial and syndicated borrowers, assessing their individual needs, while strengthening ties with business services members, though networking and referrals.
- Collaborate across departments (e.g., Wealth, Retail) and provide strategic direction for branch staff for seamless member journeys.
- Ensure the Business Services team maintains high service standards, timely issue resolution, and proactive relationship-building.

Risk and Compliance
- Safeguard the assets of the credit union in accordance with sound business and financial practices; ensure compliance with YNCU policies, including the proactive management of corporate policies, internal audit findings, and oversight of commercial annual reviews.
- Conduct credit analysis and complete due diligence and investigation of new lending opportunities within the guidelines outlined in policy and procedure.
- Prepare and present—or approve, within authorized lending limits—detailed credit recommendations or product packages, ensuring appropriate documentation, underwriting, risk analysis, pricing/fees, and clear, concise recommendations.

People and Organizational Leadership
- Lead and coach a high-performing team, fostering development and collaboration to maximize sales, member experience, business and community development, and operational performance, recommending areas of improvement.
- Proactively collaborate and engage with other cross functional leaders to jointly plan and execute enterprise-wide initiatives.
- Lead and contribute to the operational strategy for Small Business Services, including performance, implementation, forecasting, and development of annual operating plans and budgets for small business services and syndicated lending portfolio.
- Thorough, consistent, and effective communication, that contributes to a member centric, healthy, sustainable and engaging employee experience.

**QUALIFI