Spa Front Desk

2 weeks ago

Burlington, Canada Hand & Stone - Burlington Full time

**Benefits**:

- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources

We are seeking a **mature, reliable, and experienced sales professional** to join our front desk team. This role is ideal for someone who takes pride in delivering **exceptional client experiences**, thrives in a **fast-paced, multitasking environment**, has a natural **sales ability** and understands the importance of **follow-through and accountability**. Our service providers depend on a strong, competent front desk team; you keep the spa running smoothly so diligence in your role is required.

This is **not** an entry-level role. Previous experience in **sales, customer service, or reception** (preferably in a wellness, spa, or fitness setting) is **required**.

**About the Role**:
As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere **and** driving business success through **membership sales, service upgrades, and operational excellence**. This position demands **emotional intelligence**, **precision**, and **a strong sense of responsibility**.

**What You’ll Do**:

- Greet and check in clients warmly and professionally
- Confidently **sell memberships, upgrades, gift cards**, and retail products
- Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software
- De-escalate concerns, confidently uphold policies, and handle emotional clients with **empathy and professionalism**:

- Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
- **Multi-task under pressure** while maintaining a positive demeanor
- Follow up with clients to encourage repeat visits and promote current offers
- Work closely with the spa team to ensure **smooth and efficient daily operations**Take ownership of any service or operational gaps and resolve them proactively

**Who You Are**:

- A **proven salesperson**, comfortable talking about products and services and closing sales
- **Mature, reliable, and self-directed** — you do what needs to be done without being asked
- Calm and professional under pressure; you thrive when things get busy
- Highly organized with **impeccable attention to detail**:

- Tech-savvy, able to quickly learn scheduling software and systems
- Strong verbal and written communicator
- Warm, approachable, and team-oriented
- Flexible and available to work evenings, weekends, and holidays as needed

**Qualifications**:

- Minimum 2 years of experience in a **sales, customer service, or front desk role**:

- Experience in spa, salon, fitness, or hospitality preferred
- Proven track record of meeting or exceeding **sales goals**

**What We Offer**:

- Hourly wage + commissions on memberships and product sales
- Staff discounts on services and retail products
- Flexible scheduling of Full-time hours
- Health benefits for full-time employees
- A clean, professional, and supportive work environment
- Ongoing training and growth opportunities
- Opportunity for advancement into a Team Lead/Assistant Management role

If you are a high-performing, service-driven professional who wants to be part of a thriving spa environment, we want to hear from you. Please submit your resume and a short cover note explaining why you're a fit for this position.

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