Operations Specialist

**Job Title: Operations Specialist (Wholesale)**

**Location**: Etobicoke

**Company**: cuddle+kind

About Us:
cuddle+kind is a purpose-driven company creating beautifully crafted, hand-knit dolls that help feed children worldwide. We are passionate about style, quality, and making a positive impact. Join us to play a key role in bringing our mission to life through wholesale partnerships with national accounts like Nordstrom, Barnes & Noble, and Indigo.

Job Summary:
Key Responsibilities:

- **Vendor Compliance**: Ensure that cuddle+kind meets all vendor guidelines, specifications, and requirements for wholesale accounts with partners such as Nordstrom, Barnes & Noble, Indigo, and other key distributors.
- **Inventory Management**: Monitor and manage inventory levels to fulfill wholesale orders accurately and on time, working closely with our supply chain and operations teams to align stock with demand.
- **Account Coordination**: Serve as the primary contact for national accounts, handling day-to-day communications, order tracking, and issue resolution to maintain strong client relationships.
- **Distributor Management**: Coordinate with distributors to ensure timely product delivery, adherence to order specifications, and a streamlined distribution process.
- **Process Optimization**: Identify and implement opportunities for automation and efficiency improvements in the wholesale operations process.
- **Problem Solving**: Tackle issues related to order fulfillment, inventory discrepancies, and vendor compliance with a solution-oriented approach.

**Requirements**:

- **Experience**: 2+ years of experience in a wholesale coordinator or related role, with exposure to national retail accounts and distributor management.
- **Industry Knowledge**: Familiarity with vendor guidelines and processes for large accounts like Nordstrom, Barnes & Noble, and Indigo.
- **Technical Skills**: Proficiency in inventory management software, order processing systems, and an aptitude for automation tools.
- **Problem Solving**: Strong analytical and troubleshooting skills, with the ability to learn quickly and adapt to changing circumstances.
- **Organizational Skills**: Highly organized and detail-oriented, with excellent time management skills to handle multiple priorities effectively.
- **Communication**: Strong verbal and written communication skills for clear, effective collaboration with internal and external partners.

Why Join cuddle+kind?
- **Mission-Driven**: Contribute to a company that combines quality products with meaningful social impact.
- **Professional Growth**: Opportunity to work with major retail accounts and advance in a dynamic, expanding organization.
- **Collaborative Culture**: Join a supportive team that values creativity, efficiency, and making a difference.

**How to Apply**: If you’re excited to bring your wholesale expertise, problem-solving skills, and drive for improvement to cuddle+kind, we’d love to hear from you Please submit your resume and a cover letter detailing your relevant experience.

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Our office in Etobicoke and we are 50% in office, are you comfortable with our office location?
- At what company did you have wholesale operations experience?
- Please list out what US National accounts you have worked with.
- What is your favorite cuddle+kind doll?

**Experience**:

- managing vendor requirements: 1 year (required)
- wholesale operations: 1 year (preferred)
- Inventory management: 1 year (preferred)
- E-commerce platform: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON M9R 5K6