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Network & Systems Administrator
3 weeks ago
Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, the Burger’s Priest, The Pickle Barrel & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.
The Network & Systems Administrator will be part of the RECIPE IT Operations team and will provide Tier 3 support to the restaurant network. In addition to Tier 3 support the Network & Systems Administrator will be responsible for the security, management and monitoring of the restaurant network as well as assisting other teams in reviewing networking requirements for new projects. The Network & Systems Administrator will work 9AM to 5PM with extended hours as required along with being on-call 24x7. The Network Administrator will interact with the RECIPE restaurants and internal teams and as such, excellent listening and communication skills are critical.
**Responsibilities**:
Provide network support in all areas of the corporate office, restaurant, data center, and cloud network environments including: VPNs, firewalls, routers, switches, and wireless access points.
Administering, monitoring, troubleshooting, configuring, enhancing and supporting existing voice, and contact center systems including: CUCM, Cisco Unity, and RingCentral
Manage, create, and update Meraki security, wireless, and switch templates for RFCs, troubleshooting, and new infrastructure requirements
Manage wireless network infrastructures and make recommendations on systems enhancements for optimization at restaurant level
Complete and analyze wireless site surveys and participate in wireless network design where applicable
Respond to LAN/WAN/Internet service outages with timely corrective actions as required and take overall responsibility for service restoration of LAN/WAN and network related Severity 1/major business impacting outages.
Work with Third-Party Providers/Technicians to assist in problem resolution of network and telecommunication issues when escalation is required
Assist with provisioning of restaurant network equipment/configuration new site builds and upgrades to existing sites.
Work with IT Operations teams to remediate network-related security vulnerabilities
Coordinate planned system maintenance with internal department managers to ensure mínimal impact to internal and external customers.
Manage system alerts and provide after-hours and weekend support when necessary.
Provide backup support for other members of the IT Team.
Create, update, and maintain documentation of all network diagrams, processes, and practices
Compares current processes to industry “best practice” and identifies opportunities to streamline and improve existing practices
Identifies areas for cost reduction/avoidance and leads the process to realize savings and provide reporting of progress
Maintenance and continuous improvement of monitoring and alerting systems
**Skills**:
Related University / College Degree or equivalent hands-on technical working experience.
Current hands-on technical working experience with Internet Protocol (IP) Network systems & technologies, including, but not limited to routing, switching, and firewalls
Knowledge and technical working experience with Meraki full-stack networking solutions.
Comprehensive knowledge of network/server operating systems including Cisco, Microsoft Windows, Server 2012+, Avaya/Nortel/Extreme Networks and Linux.
Working knowledge of Microsoft Active Directory, DNS, and DHCP services
Working knowledge of AWS (EC2, VPC, WAF, DirectConnect, CloudWatch, Cognito, IAM)
Relevant cloud computing certification desired
Working knowledge of VMWare vCenter, ESXi, and NSX
Strong interpersonal skills
Excellent oral and written communication skills with the ability to communicate technical concepts
Strong analytical and problem-solving skills
Ability to coach and manage others
Demonstrated project management skills
Strong customer service skills
What’s in it for you?
Flexible/Hybrid work environment
You’d be joining a close-knit, innovative team of creative and energetic go-getters
You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
A welcoming, fun and safe work environment founded on respect
Recipe is committed
