Cannabis Concierge

**SPIRITLEAF CANNABIS CONCIERGE**

**CUSTOMER CONNECTION**

• Supports environment of genuine customer connection
• Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
• Demonstrates extraordinary service
• Takes ownership of individual awareness of product knowledge*

**PRODUCT KNOWLEDGE**

• Is knowledgeable of trends and supports brand messaging
• Gains understanding of how merchant skills impact business and the customer experience

**TEAM WORK MAKES THE DREAM WORK**

• Supports new hires through mentorship
• Is self-aware and focused on self-development
• Collaborates with the team during morning and closing meeting

**LEADERSHIP**

• Possesses strong written and verbal communication skills, strong assessment and decision-making skills
• Provides insight to Spiritleaf Managers in relationship to the customer experience to the leadership team
• Participates in ongoing staff education and through sharing of product knowledge

**QUALIFICATIONS**

• You must be at least the minimum required legal age (at least 19 years old) and be able to provide a clean criminal background check prior to employment.
• At least 2 years’ experience in a Retail/Customer Service environment, Experience in the Cannabis industry will be considered an asset
• Proven success in offering an exceptional customer experience
• A passion for our product and changing the way the world sees cannabis
• A desire to have fun, laugh and support the customer and team member journey along the way
• Additional on the Job Training, such as Brand Awareness and Spiritleaf Knowledge training will be provided

**Job Types**: Part-time, Permanent

Pay: From $16.55 per hour

Schedule

• Monday to Friday
• Weekends as needed

**Experience**

• Customer service: 2 years (preferred)

Licence/Certification

• CannSell (preferred)
• Driving Licence (required)

Work Location: In person