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Retail Store
2 weeks ago
POSITION POSTING
Position Title: School Store/Events Assistant
(Temporary Part-Time, 1yr)
Department: Finance
Immediate Supervisor: Manager of School Store and External Programming
Nature and Scope
The School Store/Events Assistant plays a key role in the overall success of the store and supports External
Programming. Acting as one of the first points of contact with families, students, staff, and event clients, they help build strong relationships and maintain a warm and welcoming atmosphere. This position demands a consistently high level of energy, attention to detail, and customer focus. The
Assistant is a strong team member who, at times, provides relief coverage for the Manager during events and handling day to day activities of the store.
School Store Responsibilities
- Maintain a high level of professionalism and customer service at all times;
- Assist new and returning students with uniform and school supply needs;
- Ensure merchandise is appropriately replenished and displayed;
- Receive merchandise accurately and efficiently;
- Assist with staff special orders and communicate needs to Manager;
- Solely responsible for store open and close procedures;
- Responsible for receiving daily mail and contacting students for pick up;
- Perform daily cash balances;
- Maintain calm demeanor and strong attention to detail during high-volume shifts;
- Communicate feedback and opportunities for improvement to Manager;
- Help sustain a clean and orderly store;
- Prepare and package some products for delivery;
- Other duties as required.
Event Responsibilities
- Assist with the rental of onsite facilities by external groups, including certain administrative aspects, preparation and set-up of the facilities for various events, and oversee post-event teardown and cleaning of the facility;
- Assist in ensuring that all programs and activities are well planned and conducted within a safe environment;
- Assist with campus tours;
- Assist in planning and organizing work for all event/program staff. Assist with the training of all special events staff to help ensure a consistently positive experience for guests. Keep training materials and
- other special events staff records up to date. Periodically monitor guest interaction with special events staff to ensure quality control;
- In Manager’s absence, assist with the direction and supervision of Special Events staff (majority of which are HS, college and university students);
- Ensure sufficient inventories of stock required for events/camps are on hand;
- Assist the Manager in maintaining detailed, accurate event files. Prepare data to assist in the preparation of reports as required;
- Maintain effective communication with all departments (e.g. Food Services, Facilities), contractors and event staff to ensure each event is a success;
- Ensure guest satisfaction; resolve conflicts, complaints and problems efficiently and professionally.
Elevate serious issues to the Manager as required;
- Assist with event administration such as the selling of bar or raffle tickets, collection of deposits, and delivery of invoices and bills and payments in a timely manner;
- Assist the Manager as required to ensure all external programs and events are up to local code and compliant with any relevant legislation; help to acquire any required licenses and permits prior to the event;
- Report any repairs / maintenance needed for School equipment promptly to Manager;
- Ensure facility/venue is tidy, safe and secure before and following every event;
- Other duties as required.
Education / Experience
- Minimum high school diploma, ideally pursuing (or completed) post-secondary education in the
Hospitality Industry, OR a suitable combination of education and experience;
- Serving It Right certificate required. Food Safe certification an asset.
- At least two years related experience
- Experience working in camps/recreation is considered and asset.
Skills/Knowledge
- Administrative experience in managing people, programs and/or events. Exhibits initiative and innovation in contact and project management;
- Demonstrates strong communication (oral/listening/written), and problem solving skills;
- Ability to work independently and collaboratively as part of a team with highly effective teamwork skills;
- Professional, responsive and positive work attitude is essential. Is politically and culturally sensitive;
- Strong orientation to detail, quality, and guest satisfaction;
- Able to operate in a fast-paced environment. Has exceptional interpersonal skills with the ability to multi-task;
- ‘Takes the lead’ - displays confidence and is flexible, adaptable, and decisive in analyzing and interpreting guest needs, providing direction and suggestions, as well as handling objections. Doesn’t get ‘stuck’ or feel the need to regularly consult with others for advice on what to do;
- Can organize / prioritize activities to deliver events on-time & on-budget. Sees things through to
