Manager, Night Audit

1 day ago

Blue Mountains, Canada Blue Mountain Resort Full time

Year Round
**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Discounts on Blue Mountain Lift tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

**Salary starting at $54,000**
**Full-Time, Year-Round with Benefits**

**Overnight Shifts, including weekends required**

**WHAT WILL I BE DOING?**

Reporting to the Director of Hotel Operations, this position is responsible for supervising the Night Auditors by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards and providing an healthy work environment as well as ensuring exceptional levels of guest service according to Westin Brand Standards. They oversee all hotel operations in absence of senior management.
- Staff supervision, ensuring highest standards within front desk, telephone, guest services. Train, direct, coach & counsel Night Audit staff.
- Addressing guests' concerns and feedback, and decide on appropriate compensation.
- Ensuring full compliance of all department policies, hotel rules and procedures and Westin company standards.
- Assisting in developing new improved policies and procedures.
- Processing Night Audit tasks, including balance of on command, balance of O&B master billing, posting of F&B BEOs, Spring Miller Systems.
- Leading hotel's Emergency Response team at Night.

**WHAT DO WE NEED FROM YOU?**
- Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
- Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system)
- Hotel management, hospitality management or business management diploma / degree preferred
- 2 years' experience within Front Desk or Housekeeping operations
- Accounting education or knowledge preferred
- Previous hotel supervisory experience preferred

**AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE**

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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