Ahs Technical Specialist

Date: Jan 24, 2025
- Location: Acheson, AB, CA, T7X 6P9
- Req ID: 32321
- Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

**The Team**:
The Autonomous Haulage team is responsible for supporting, maintaining and optimizing our world class Autonomous Haulage system; ensuring the continued reliability of operations for our customers, their clients and the world at large. The AHS team works collaboratively with our clients and are embedded in mine site operations. This integrated approach allows for greater optimization of operations and seamless, effective communication with the larger fleet management and mine operation systems.

**Job Purpose**:
As a Technical Specialist, you will work as part of a skilled team to deploy, troubleshoot, maintain, and support the FrontRunner Autonomous Haulage System, allowing our clients to improve their mining operations with Komatsu’s self-driving heavy haul trucks. You will act as the front-line contact for our clients in the mining industry, providing on-site technical and operational support.

**What Are The Benefits Of Being A Part Of Our Team?**:
We believe strongly in a healthy work/life balance and we love to brag about all the great things are members enjoy; like comprehensive health and benefit packages, tuition reimbursement, RRSP contributions with company match, flexible scheduling options and, of course, an excellent vacation policy. We are a global organization with a reputation for having premier people building premier products, we offer competitive compensation packages and a culture that thrives off creativity, collaboration and teamwork.

**Job Duties and Responsibilities**:
Each day will present you with new challenges and opportunities to test and grow your skills. As an AHS Technical Specialist with Modular, you’ll be responsible for:

- Installation and support of the Komatsu FrontRunner Autonomous Haulage System and related components.
- Ensuring the maximum amount of system and component uptime, in compliance with our Service Level Agreements with our clients.
- Installing and configuring mobile field computers using Linux.
- Wireless and wired network installation and support, primarily using Cisco wireless mesh networks.
- Hardware and software installation, troubleshooting/configuration, and repair/replacement.
- Log file gathering and deterministic analysis.
- Active operational monitoring, to identify issues or needs before they are presented to us.
- Creating, updating, maintaining onsite document libraries, for hardware, software, and project management use.
- Researching and developing new methods, processes, and improvements for our support capabilities and gathering feedback and recommendations from stakeholders for improvements to the system.
- Policy and procedure compliance including full compliance with local, regional, and federal laws and regulations.

**Required Skills**:
**Required Skills**:

- Bachelor’s degree, or equivalent relevant work experience, in Computer Science, I.T. support, Mining /Electrical/Industrial Engineering.
- Excellent interpersonal and relationship building skills
- Proficiency with MS Office 365 suite of software.
- Ability to prioritize and work effectively while under tight deadlines.
- Knowledge of Mining operations an asset. Unconventional working conditions, occasionally in harsher environments (snow, cold, mud, etc.). Time will be spent on both client mine sites and conventional office environments.
- Remote working conditions, with long hours. Typical shift will run for 12 hours