Manager of Support Services

**SUMMARY OF POSITION**:
Reporting to the Director of Support Services, as a member of the leadership team, the Manager of Support Services is accountable for all aspects of the day-to-day delivery of Dining and Housekeeping Services at The Meadows Community in accordance with Nova Scotia provincial licensing regulations, Infection Prevention and Control Standards, and Mountains & Meadows Care Group (MMCG) organizational policies.

**RESPONSIBILITIES**:
The Manager of Support Services provides oversight, supervision, leadership, and constructive direction to assigned staff and acts ethically and as a professional role model while representing the Support Services departments. The Support Services Manager carries out administrative and operational functions within each department as required.

**DUTIES**:

- Recruit, hire, train, schedule, educate, discipline, supervise, and conduct performance reviews of all employees in assigned areas
- Complete payroll entry
- Manage inventory
- Conduct audits and reports
- Hold quarterly staff meetings
- Seasonal menu development in collaboration with Dining Services Team and clients
- Budget management and variance analysis of multiple departments
- Development of contingency plans in response to emergency situations or service interruptions
- Work in collaboration with all staff to support the mission, vision and values of MMCG
- Work collaboratively with all departments to ensure the needs of individual clients are met via evidence-based outcomes
- With appropriate training: assist, support and guide clients in all activities of daily living including, but not limited to: leisure activities; meal and snack provision; and helping to maintain the general upkeep of the home
- Foster and maintain a safe and supportive environment for all
- Document and/or communicate changes in client mood, behaviour, or condition to all appropriate staff
- Participate in committees/meetings as required (including Joint Occupational Health & Safety and Infection Prevention and Control)
- Promote client safety through continued quality assurance and improvements
- Additional duties as required up to and including operational oversight of Willowvale Supervised Apartments (sister organization under MMCG)

**QUALIFICATIONS**:

- Graduation from a recognized program in Nutrition and Food Services Management (preferred), completion of an Environmental Services training course or 3 years equivalent experience and training in advancing leadership roles
- Education and training on:

- Supportive decision-making
- The UN Universal Declaration of Human Rights
- The UN Convention on the Rights of Persons with Disabilities
- Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management (asset)
- Member of Infection Prevention and Control Canada (asset)
- Advanced Food Safety certification (required or willingness to obtain)
- Minimum two years supervisory experience with Support Services (Foodservices, Laundry and Housekeeping) in a residential setting
- Experience working in a unionized environment or managing unionized staff
- Experience working with people of diverse abilities
- WHMIS certification

**SKILLS AND ABILITIES**:

- High standards for customer service/person-centered care, food safety, physical space and environmental cleanliness
- Understanding of infection control protocols
- Proven accountability (fiscal, food/chemical safety, quality improvement)
- Demonstrated effective planning, time management, and organizational skills
- Ability to work independently with mínimal supervision
- Ability to operate relevant kitchen and housekeeping equipment
- Excellent written and oral communication skills (English)
- Experience with policy and procedure development
- Demonstrated initiative, leadership, management, coaching, conflict resolution and team building skills
- Sound working knowledge of related office equipment and Windows based software including Word, Excel and Outlook
- Ability to handle multiple tasks at one time and adapt to changes
- Ability to establish harmonious relationships with staff, clients, families, volunteers and visitors of the home
- Demonstrated judgement, problem solving, decision-making skills and empathy toward others
- Ability to work outside of set schedule/beyond normal working hours as required
- Ability to withstand the physical demands of the position (lifting, standing, walking, sitting)

**Hours of work**
- Mon - Fri, 8am-4pm. Occasional weekends and hours outside of work may be required

**Salary**
- $21.63/hr
- Pension and benefits

We provide a home-like environment for clients, which includes plants and animals. MMCG provides care for clients 365 days a year, including holidays, evenings and weekends.

Staff persons are expected to display good judgement in working with clients, staff and volunteers and to present an attitude of respect and cooperation. Empathy and understanding are to be shown toward clients a