Customer Service Representative

1 week ago


Lacombe, Canada Rangeland Bison Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and handle inquiries will play a crucial role in maintaining customer satisfaction and loyalty.

Rangeland Meat Shop and warehouse customer service representative duties and responsibilities

The scope of a customer service representative’s duties and responsibilities can vary depending on an tasks required each day.
- Identifying and recommending meat products to meet customer needs.
- Resolving complaints in a timely manner, ensuring a positive customer experience
- Developing and a strong knowledge of all Rangeland products.
- Picking, packing and processing orders, accepting payments, and issuing refunds
- Working as part of a team, collaborating with colleagues to resolve client issues while providing excellent customer service
- Maintaining accurate records of client communications and resolutions, keen eye for attention to detail including creation of packing lists and UPS-Purolator shipping labels.
- Maintaining a clean store and work environment. Completing daily and weekly temp control logs.
- Shipping and receiving inventory, ensuring inventory accuracy through out all processes.
- Communicating valuable feedback to other members of the Rangeland team regarding customer comments and possible opportunities for improvement.
- Ability to lift up to 50 lbs

**Experience**
- Previous experience in customer service or client services is preferred.
- Strong communication skills with excellent phone etiquette are essential for success in this role.
- Ability to analyze customer needs and provide appropriate solutions effectively.
- Experience with cash handling may be beneficial for certain customer transactions.
- Join our team as a Customer Service Representative where your skills will contribute significantly to our mission of delivering outstanding service. We look forward to welcoming you aboard

**Job Types**: Part-time, Permanent

Pay: $16.00-$18.50 per hour

Expected hours: 15 - 30 per week

**Benefits**:

- Discounted or free food

Work Location: In person



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