General Manager

Teatro Group is looking for an experienced General Manager at one of our beautiful and prestigious locations.

As part of the Teatro Group's family of restaurants, Alforno Bakery & Café upholds our practice of offering only the finest ingredients to our guests. Since the opening of our flagship restaurant in 1993, we have been proud members of Calgary's vibrant downtown culinary scene. Situated in the heart of Eau Claire, Alforno offers freshly baked, house-made pastries & bread as well as brunch, lunch & dinner. Alongside our sustainable coffee programme, we are proud to feature a selection of artisan wine, beer & spirits that have been curated from the Teatro cellars.

The General Manager is responsible for planning, organizing, directing, controlling, and evaluating the operations of Teatro in conjunction with the Assistant GM and Chef de Cuisine, reporting to the Chief Operating Officer. Responsible for supervising all Front of House functions, including purchasing, service and maintenance of quality standards, sanitation and cleanliness, employee engagement, performance management and training.

**Job Duties**:
Ensure employees are trained on their job duties, food preparation, food delivery, customer service, sanitation, and safety procedures.
Develop work schedules, ensure adequate staffing levels, and assign duties to all staff each shift.
Mentor, train, and coach Assistant Managers to ensure maximum performance.
Ensure that all staff members serving liquor are appropriately certified and of legal age.
Ensure that operating equipment and inventory are used properly and not abused.
Maintain records of stock, repairs, sales, and wastage.
Schedule stock deliveries, checking delivery contents to verify product quality and quantity.
Prepare and submit all information necessary for budgeting purposes accurately and in a timely fashion.
Increase sales, expand markets and promote business to meet given goals within provided guidelines.
Make sure that merchandise is always presented neatly and that items are priced correctly.
Provide management with required sales, staff, and other assigned productivity reports
Ensure that reports and administration requirements are submitted in a timely fashion
Ensure effective communication by attending meetings as required and holding staff meetings regularly to impart information.
Maintain a working knowledge of all statutory regulations affecting restaurant health and safety and ensure that any safety hazards are identified and rectified.
Compile and balance cash receipts at the end of the day/shift.
Supervise and participate in FOH cleaning activities.
Ensure that food and service meet quality control standards.
Ensure those table appointments, table arrangements, and decorations are impeccable and that tables are set correctly.
Ensure that stations have their correct materials in place.
Handle any customer complaints regarding food quality and service as they arise.
Administer appropriate resolutions to complaints.
Finalize special requests for catering or large party reservations, ensuring a smooth and continual service flow to guarantee repeat customers.

**Requirements**:
A diploma/Degree in Hospitality, Food Services, and Restaurant Management is considered an asset.
Minimum 4 years of experience in the food services industry.
Minimum 2 years in a supervisory/management role.
Experience in customer service and people management. Customer service training or a certificate is an asset.
Demonstrated ability to lead and direct a team.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Experience supervising employees, including organizing, prioritizing, and scheduling work assignments.
Excellent verbal and oral communication skills, including giving directions, conversing with customers, and communicating with suppliers.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Able to effectively communicate both verbally and in writing.
Completion of a responsible beverage service certificate.
Experience ordering and monitoring supplies and ensuring appropriate product inventories are in place.

**Physical Requirements**:
Flexible work schedule, including the ability to work evenings and weekends.
Works with company employees and the public continually.
Manual dexterity is required to use desktop computers and peripherals.
Lifting or moving up to 50lbs may be required.
Ability to be on standing and walking for long periods of time.
Overtime as required.