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Communication Technician

3 weeks ago

Kingston, Canada City of Kingston Full time

Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary
**NOTE** This is a full-time term position for up to 18 months

Communication Technicians perform communications duties for Kingston Fire & Rescue and all Fire Departments in the County of Frontenac and Lennox & Addington by answering citizen calls for service, both emergency and non-emergency and dispatching firefighters and equipment to handle the emergency incident or contact a more appropriate agency to respond. Communication Technicians provide the vital first-link between citizens and the resources of Fire & Rescue Services. The performance of the Communication Technician directly contributes to the safety and well-being of Fire Service personnel and the municipality’s residents.

Efficiently operate console equipment, including telephone, radio, status control and a computer aided dispatch system

Exercise critical thinking skills to solve problems, determine priorities and make decisions affecting resource allocation and delivery, for emergency and non-emergency scenarios

Obtain information quickly and accurately in order to determine the nature and location of the emergency

Maintain contact with all units on assignment and maintain status and location of fire units

Liaise with senior staff to provide situation updates

Enter, update and retrieve information from computer system and provide pertinent data/dispatch and monitor contracted fire department radio transmissions

Maintain a high standard of service, professionalism and integrity

Perform the peacetime emergency communication functions as required
Qualifications, Competencies
Grade 12 diploma or equivalent education

Post-secondary education in Emergency Services Communications an asset

Experience in fire operations and communication/dispatching preferred

Experience in customer service, call centre or emergency response operations an asset

Experience with MS Office software including Word and Excel with strong keyboarding skills (40 wpm)

Knowledge of standard radio, telephone, communications, receiving and transmitting equipment, standard broadcasting procedures of radio dispatch equipment is preferred

Able to obtain current First Aid and CPR certification

**Must demonstrate corporate competencies**: Customer Focus, Results Orientation, Integrity, and Teamwork
Skills, Abilities, Work Demands
Able to prioritize and multitask in emergency situations and handle stressful situations in a calm and organized manner

Must be fluent in English and able to speak clearly and calmly on the radio and phone

Able to exercise good judgment and make sound decisions in emergency situations

Demonstrate excellent interpersonal, listening and memory skills

Able to operate a visual display terminal for extended periods of time and have auditory and visual acuity to perform the duties of the position acceptable to Kingston Fire & Rescue

Demonstrate general knowledge of street and road systems and able to work with and interpret street maps

Able to perform the essential duties of the job including repetitive arm/hand movement

Required to work various 12 hour shifts as assigned; due to the unpredictable and critical nature of the work along with the ability and willingness to work rotating shifts including nights, holidays and weekends

Fluency in a second language an asset

Must obtain and maintain a satisfactory criminal records check
Closing Statement

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.