Logistics Care Specialist

WHAT'S THE ROLE?

The role of Logistics Care Specialist I is responsible for providing a contact point for account managers to seek resolution on logistics related topics. Including, but not limited to, tracking orders, material visibility, and contact points for the warehouse.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?
- Increase customer engagement by providing transparency to outbound shipments
- Effectively utilize database analysis to record actions taken and characteristics of orders identified as potential failures.
- Develop strong partnerships with materials management/transportation/warehouse
- Develop trust with field sales to increase AM productivity and reduce inbound calls from field
- Create stock movements (STO/PO):

- Provide stock movement support for 4 CW’s and 8 DC’s
- Complete scrap requests for DC’s, HC’s, and Vans
- Provide reporting and maintenance related to open stock transport orders
- Maintain inventory levels for Hilti sales vehicles, including background tables to ensure accurate and timely replenishment of inventory
- Reconcile inventory of vans through transaction forms and regular movement of sales professionals in and out of sales territories
- Additional duties, as assigned

**Our logistics operation is special because we own our whole supply chain, something that’s almost unique for a company of our size.
WHAT DO WE OFFER?

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP, RPP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

WHAT YOU NEED IS:

- High School Diploma/GED required
- Associates Degree, preferred
- Solid knowledge of SAP systems - APO & R3
- Functional knowledge of logistics processes
- Solid knowledge of related business processes (i.e. Product Portfolio Management)
- Excellent interpersonal and customer service skills
- Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint
- Good communication, organization, and analytical skills
- Detail oriented and able to handle multiple responsibilities and make decisions

WHO SHOULD APPLY?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Working Conditions:

- Must be able to sit for prolonged periods of time and spend extended amount of time on the phone
- This position will participate in a variety of occasional tool training that will require:
- Lifting of tools up to 65lbs
- Some exposure to excessively loud noises

Safety Requirements:

- Hardhat, safety vest, safety glasses, gloves, steel toe boots, ear protection, and long pants required for occasional tool training
- Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.**APPLY NOW**

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**Be Where You Belong**:
Find your future in a market-leading business with a truly caring and performance-driven culture.

**Who We Are**

**Explore your strengths**:
Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills

**Who We Are**

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Ever since our foundation, we have focused on innovation to drive our success and help build a better future for our customers.

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