Support Services Analyst

Are you someone who is passionate about the work that you do? Do you want your next adventure to be part of a great cause? If so, look no further than MS Canada Our team is looking for a Bilingual Support Services Analyst on a Full-time basis working 35 hours per week. We support flexible work options including remote work where possible; with some in-person meetings based on your location.

**Who we are**
We have a bold vision of a world free of multiple sclerosis (MS). Our mission is to connect and empower the MS community to create positive change and you can be part of that

Canada has one of the highest rates of MS in the world, with an estimated 90,000 Canadians living with the disease.

We are privileged to be a part of a determined group of change agents who are working tirelessly to create a world free of MS. Some 1500 Canadians affected by MS serve as leadership volunteers on division and chapter councils and committees and an estimated 13,500 volunteers work tirelessly delivering programs, fundraising events, public awareness campaigns and social action activities.

Through discoveries, innovation, and collective action, we will work together to alleviate the uncertainty that MS causes, help provide accessible options for disease management, and reach out to partners to eliminate physical and social barriers in our communities.

Our strategy not only lays out the roadmap in our journey to create a world free of MS, but we hope it also provides inspiration for all in the MS community to connect and collaborate in order to advance treatment and care, enhance well-being, understand and halt disease progression, and prevent MS from happening. Discover. Innovate. Act.

**The role you will play**

**Key Areas of Impact**:

- Provides technical support for software and hardware to members of the organization, including all staff and volunteers using MS Canada computers
- Investigates and resolves software and hardware issues, including escalating to vendors.
- Processes secure and timely access to technology throughout the employee lifecycle.
- Maintains hardware and software inventories up to date for the organization.

**Requirements**:
**What you will bring**

Are you someone who:

- Has knowledge of computer hardware, operating systems, and computer networking components?
- Has experience working with cloud computing such as Software as a Service (SaaS), Platform as a service (PaaS), and Infrastructure as a service (IaaS), SaaS configuration, deployment, security, management, and troubleshooting?
- Has the ability to work with Office 365?
- Has advanced skill in creating and maintaining technical documentation?
- Keeps internal employees and external partners top of mind while providing an exceptional experience?
- Can work as part of a team with flexibility to support multiple locations, when necessary?
- Has excellent interpersonal skills and ability to work independently and as part of a team?
- Demonstrates effective communication skills within all levels of the organization?
- Works under pressure and can manage competing priorities and process turnaround for assigned tasks and follow ups, as well as issue resolution to closure?
- Is fluent in English and French (written and verbal)?

If this sounds like you, then we want to hear from you

**Benefits**

**What we offer**

At MS Canada, we have a competitive compensation package that includes health, dental, short-term disability, an employee and family assistance program (EFAP) and travel insurance, to name a few. We offer a RRSP matching program. In addition, we invest in professional development opportunities to support the growth of our team members. Not only do we have an extended, paid office closure at the end of the year, but we also have half day Friday's before long weekends On top of that, we offer flexible working arrangements and opportunities to work remotely as well Who wouldn't want all of that?

All positions at MS Canada will require a criminal background check.

MS Canada is dedicated to encouraging a supportive and inclusive culture amongst the whole workforce where people from all backgrounds can thrive.

To protect the health and safety of our employees and the MS community, MS Canada is requiring employees be fully vaccinated for COVID-19 or obtain an approved exemption. Upon hire, we would need proof of vaccination or an approved exemption.

Our aim is to ensure that all employees, volunteers and those interested in joining our team are given equal opportunity and that our organization is representative of all sections of society. We encourage all qualified applicants to apply.

(#LI-REMOTE)

**Analyste bilingue, Service de soutien technique**

Êtes-vous une personne qui se passionne pour son travail? Aimeriez-vous vous investir au profit d'une grande cause? Si tel est le cas, ne cherchez plus. Votre place est à SP Canada Nous cherchons actuellement à pourvoir un poste permanent d'analyste bilingue, au sein du Se