Receptionist

**Requisition Number**: 1219

**Terms of Employment**: Permanent Full-Time

**Location**: Mount Pleasant Cemetery

**Employment Address**: 375 Mount Pleasant Rd., Toronto, ON M4T 2V8

**Hours of Work**: Monday to Friday, 8:30AM to 5:00PM (37.5 hour work week)

**Vacancy**: 1

**Language**: English

**Hiring Range**: $51,306 - $54,854 annually

**About Mount Pleasant Group**:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

**Our Vision**: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

**Our Mission**: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

**Our Values**: Inclusiveness - Transparency - Innovation - Dependability - Compassion

**About the Position**:
The Receptionist serves as the welcoming face and voice of our organization, acting as the first point of contact for all visitors and callers to our locations. This role is integral in creating a warm, professional, and inclusive environment for every individual, regardless of their background or needs. They are responsible for determining the purpose of each visit or call, providing accurate and helpful information, and connecting individuals with the appropriate team members or resources to address their inquiries effectively. In addition to greeting visitors and answering phone calls, the Receptionist plays a key role in ensuring a positive and supportive experience for all guests, fostering trust and satisfaction. During quieter periods, the Receptionist takes on clerical and administrative responsibilities, contributing to the smooth operation of the office. This role requires excellent communication skills, attention to detail, and a commitment to upholding the values of respect, accessibility, and inclusivity in every interaction.

**What we offer**:

- Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
- Wellness resources and benefits including a wellness spending account
- Defined contribution pension plan with employer match
- RRSP & TFSA options
- Enhanced Employee Assistance Program (EAP)
- Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
- Paid Vacation days plus additional personal paid days off
- Hybrid work environment
- Annual Employee Engagement Surveys and Annual Employee Townhalls
- Salary increases, in accordance with company policy

**Visitor Experience & Front Desk Management**
- Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
- Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
- Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
- Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
- Monitor visitor sign-ins and ensure security protocols are followed when necessary.
- Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.

**Office Administration & Operational Tasks**
- Complete assigned administrative tasks during periods of low reception activity, such as filing, data entry, and record maintenance.
- Generate accurate and professional documents, receipts, and invoices for client transactions and internal use.
- Handle payments for various services, ensuring accuracy and maintaining detailed records.
- Create and/or process service requests, including wreath orders and flowerbed programs, with efficiency and attention to detail.
- Monitor and maintain office inventory, wreath supplies, and general office materials, placing orders as needed.
- Receive, sort, and distribute incoming mail and packages, and a