Coffee Specialist

6 days ago

Toronto, Canada Eataly North America Full time

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

**Job Description**:
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

Within the broader department, there is a growing need for leadership and oversight specifically within the coffee program (both Gran Caffè and Caffè Vergnano).

The Coffee Specialist will work within the QSR leadership team, supporting the day-to-day operations of the QSR counters with a special focus on coffee operations. Reports to the QSR General Manager and the QSR Assistant General Managers; supports the ongoing training and development of QSR Baristas.
- Maintains a steady presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
- Trains, motivates, mentors and organizes QSR Baristas
- Oversees the weekly recording of waste transfers from both caffès
- Ensures inventory and restock sheets, Catapult and rail tags/signage from Graphics are kept up to date
- Offers insights and suggestions to maximize sales
- Purchases supplies, beverages and equipment per the direction of the QSR General Manager
- Monitors inventory, checks orders and distributes supplies as needed throughout the department
- Manages transactions and ensures accurate accounting
- Records shift notes and assists with administrative duties such as scheduling when needed
- Ensures department complies with all quality, health, safety and sanitation standards
- Documents, investigates and resolves guest incidents
- Performs other duties as required or assigned

**Qualifications**:

- High school graduate or equivalent; post-secondary degree preferred
- 2+ years of lead or supervisory experience in food service
- Math skills and ability to handle money accurately
- Knowledge of steps of service
- Excellent communication and problem-solving skills
- Knowledge of coffee and coffee production
- Knowledge of Italian cuisine and beverage preferred
- SmartServe Certified

**Job Requirements**
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Additional Information
**Benefits and Perks**
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more

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