Field Service Technician

7 days ago

LaSalle, Canada PROTO Mfg. Ltd. Full time

Electronics Engineers/Technicians/Technologists please apply.

Proto Manufacturing, a progressive company specializing in the production of world-class scientific equipment, is seeking a career-oriented Service Technician interested in supporting state-of-the-art scientific analytical equipment globally.

**Responsibilities**:

- Travel to customer's site and providing service, commissioning, emergency repair, and field support on analytical X-ray equipment.
- Travel domestically and internationally for installation of X-ray systems and accessories for customers.
- Train customer’s personnel to ensure proper operation of equipment.
- Performing laboratory measurements using custom-designed analytical X-ray systems for clientele.
- Maintaining first time fix and field response time for customer satisfaction.
- Working with the engineering, support and software teams with emphasis applied to customer support, manufacturing improvement, research and development projects and accessory manufacturing.
- Holding meetings with customers, including scope and exit meetings.
- Providing timely and accurate documentation and reports of all service-related activities.
- Adjusting personal workload to that of the company: position holder must also carry out tasks assigned by supervisors and management that are essentially related to their duties.

**Requirements**:

- A strong theoretical and practical knowledge of the following: digital and analog control systems, PLC control systems, A.C. and D.C. power control, mechatronics and motion control including stepper and servo drives, solenoid, air, and hydraulic actuators, including sensor technologies.
- Exemplary understanding of schematic reading, electronics theory, practical assembly and testing of electronics, troubleshooting and repair down to component level.

A strong ability to use:

- Electronic test equipment such as Oscilloscope and Multi-meter.
- Soldering techniques and experience at circuit board and electronics repair.
- A strong ability to work independently with little supervision and manage high-pressure customer situations.
- Proficiency in Microsoft Office.
- Ability to travel up to 90% of the time.
- Ability to lift up to 50 lbs. on a regular daily basis.

Previous experience in field customer support/service work is an asset. Knowledge of material science, X-ray diffraction and non-destructive testing is an asset. Hands-on experience, ambition and aptitude are essential, as well as excellent communication skills and technical capabilities. Must be a self-starter/self-motivated individual who is able to work in a team environment. Travel capability is required. A valid Driver’s License and Passport are required.

**Work Schedule and Benefits**
- Day shift Monday to Friday
- Dental, drug and medical benefits
- Increased vacation benefit after 5, 10 and 15 years

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$30.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- LASALLE, ON: reliably commute or plan to relocate before starting work (required)

Work Location: On the road

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