Manager Regional Administration

A career as a Regional Administration Manager in the Commercial and Private Wealth 1859 team at National Bank means being at the heart of providing products and services to clients in the sector. This job allows you to have a positive impact on our organization through your leadership, your sense of innovation and your ability to bring teams together.

**Your job**:

- Manage a team responsible for client service and transactional processes for commercial and private banking in Western Canada regions
- Contribute to the development of a business plan for your sector, aligned with the bank's objectives
- Develop and implement strategies to improve customer experience, process efficiency and productivity
- Help your team excel by setting and tracking performance goals
- Participate in the improvement of operations by identifying and preventing or correcting problems
- Stay up to date with the latest technologies and work processes to increase productivity and reduce costs
- Engage and help your employees grow and develop their skills
- Collaborate effectively with partners related to your service
- Standardize work processes across regions
- Ensure that administrative policies and procedures as well as all communications from the head office are understood and followed
- Evaluate and provide feedback to improve the quality of customer service and customer experience in the regions
- Liaise between support staff and the various areas of the organization (operations, legal, credit, etc.)
- Encouraging good business practices
- Help coordinate events for the region

**Your team**:
Reporting to the Head of Operations Western Canada, you will have a team of about thirty employees including 2 managers, a team lead, account agents and customer service representatives. This new position is created to accompany and support the growing needs of our colleagues in Western Canada. It may be based in one of our major western business centres, either; Calgary, Vancouver, Winnipeg or Edmonton.

**Basic Requirements**:

- Industry-related bachelor's degree and 6 years of relevant experience, or industry-related master's degree and 4 years of relevant experience
- Experience in personnel management; Natural leadership skills
- Communication skills and ability to mobilize a team
- Experience in operations management and process optimization
- Experience in planning and organizing work based on volume, resources and priorities
- Experience in managing operational performance (KPIs, deadlines, quality) and collective performance (synergy and teamwork).

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us