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Travel Counsellor

3 weeks ago

Kingston, Canada Maple Leaf Tours Full time

or equivalent experience

**Tasks**:

- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

**Certificates, Licences, Memberships, and Courses**:

- Travel Industry Council of Ontario (TICO)

**Computer and Technology Knowledge**:

- MS Office

**Travel Bookings**:

- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Cruise ship

**Geographical Areas of Specialization**:

- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- Caribbean

**Security and Safety**:

- Criminal record check
- Bondable

**Work Conditions and Physical Capabilities**:

- Tight deadlines
- Attention to detail
- Sitting
- Work under pressure

**Personal Suitability**:

- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?

**Other benefits**:

- Learning/training paid by employer
- Parking available