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Scada / Iot Technical Support Specialist

3 weeks ago


Calgary, Canada SCADACore Full time

**Company description**

SCADACore is a leading IIoT SaaS tech start-up located in Calgary. We provide fully-managed SCADA / IIoT for companies in Oil & Gas, Environmental, Health & Safety, and other industries.

**Job description**

This role is ideal for individuals with good communication skills, and enjoys working with hardware and technologies such as SCADA, IoT, SaaS, and cellular networks.

Join SCADACore and unlock your potential in a dynamic startup environment. We offer unparalleled opportunities for growth and career advancement.

**Role and Responsibilities**:

- Set up and integrate hardware, modems, sensors, and devices according to project specifications, and ensuring the system's connectivity to SCADACore's SaaS servers
- Receive, troubleshoot, and resolve inquiries from field technicians and customers
- Administrate customer accounts such as: setting up new users, permissions, alarm callouts, etc
- Onboarding new customers on SCADACore's SaaS system
- Make recommendations on improving the SaaS system
- Relay customer feedback on product enhancements

**Experience & Qualifications**:

- SAIT certification in IT, Electronics or Instrumentation; or BSc in Computer Science or Engineering
- Excellent communication and interpersonal skills
- Experience in IT, networking, and cellular technologies
- Detail-oriented
- Able to effectively multi-task
- Able to work independently
- Knowledge of SCADA, IoT, Modbus, PLC, and/or industrial protocols an asset
- Experience with electronics, measuring voltage and current, soldering, etc
- Ability to trace, troubleshoot, and solve a variety of IT and other technical issues
- Willingness to learn new technologies and industrial protocols

**You will work with**:

- Networking, APN, Cellular Connections
- SCADA and IoT
- Modbus, ROCLink, PLCs, and various industrial protocols
- A wide-range of field devices and sensors
- Network Analysis and Packet Analysis
- Hardware setup and configuration
- SaaS Administration Tools (New Device Setups, Permissions, Passwords, Alarm Setup, etc)

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2024-10-20