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Helpdesk Specialist Level 2
2 weeks ago
**Summary**
The Federal Judicial Affairs Canada is seeking a Bilingual Help Desk Level 2 to provide bilingual Help Desk services to support corporate tools and business systems already in operation. It must also provide technical support to business users.
**Responsibilities**
- The primary tasks and activities are to support, install, configure, and perform thorough troubleshooting of the following:
- Entrust encryption software
- Windows10 workstations
- VPN / RDP Connectivity
- MS Teams
- MS Office 2016
- A/V equipment in boardrooms
- OpenText FirstClass software (JUDICOM)
- Service desk ticket system (creation, update, tracking, using an ITSM tool)
- Various other software/hardware
- Communicate effectively both orally and in writing, in both official languages, while discussing issues with users in technical or non-technical terms
- Responsible for the monitoring and tracking of incident reports, obtaining all relevant information from the user to document the history of the incident and subsequent resolution
**Mandatories**
- 5+ years of experience as a Helpdesk Specialist completing similar responsibilities mentioned above
- 2+ years of experience installing, configuring, and troubleshooting Entrust software and with MS Suite
- 2+ years of experience setting up, configuring, and supporting VPN/RDP connectivity and providing related technical assistance to clients
**Assets**
- University degree in a relevant field
- Relevant Professional certification
**Job Types**: Full-time, Fixed term contract
Contract length: 24 months
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- How many years of experience installing, configuring, and troubleshooting Entrust software do you hold
**Experience**:
- Helpdesk: 5 years (preferred)
**Language**:
- English and French (preferred)
Licence/Certification:
- Secret clearance (required)