Retail Sales Consultant

2 weeks ago

Barrie, Canada Napoleon Products Full time

Job Details
Description
Retail Sales Consultant

Reporting to the Retail Sales Manager the Retail Sales Consultant works closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. Using our software program, provide informative quotes, sales orders and invoices for customers. Provide onsite visits at customer homes to determine equipment needs, proper measurements and layouts for install needs. Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibilities:

- Understand all Napoleon products and communicate this understanding to customers, remain knowledgeable on products offered and discuss available options.
- Ensure high levels of customer satisfaction through excellent sales service while building productive trust relationships with customers.
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
- Follow procedures for preparing quotes, sales orders and invoices using software system (Evosus). Follow proper protocol on collecting deposits and payments.
- Conduct home pre-inspects and recommend appropriate goods or services.
- Check stock using software program and comply with inventory control procedures, notify customers when product is available.
- Represent Napoleon family of companies at trade shows, home shows, and special events.
- Maintain in-stock/display product shown in the showroom and ensure they are in presentable condition for customers to view.

Education & Experience:

- Must have High School Diploma, GED or four (4) years related work experience.
- Must have two (2) years’ experience in retail sales.
- Preference will be given to those with product knowledge (Fireplace, HVAC and Grills).
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
- Must have proven negotiating skills.
- Must have ability to travel out of town as required and support varying shifts: evenings, weekends, extended hours.

IGNITE YOUR CAREER,

Some of our competitive benefits include:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

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