Front Desk Agent

1 week ago


Montréal, Canada Le Mount Stephen Full time

**Workplace**: 1440 Drummond St, Montreal, Quebec H3G 1V9

**Status**: Part-time

**Salary**: $26.13 per hour

The Mount Stephen is a Montreal boutique hotel located in the heart of downtown, in the Golden Square Mile district. This luxurious hotel accommodates up to 400 people; in 85 rooms and 5 prestigious suites. Whether you join the team to work for room service, concierge service, or others, the Mount Stephen hotel team will be happy to welcome you.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.
- Take reservations
- Coordinate arrivals and departures of clients
- Promote hotel products and services
- Collect payments for services rendered
- Answer various questions about establishment services, tourist attractions, and different regional activities
- Coordinate group arrivals and departures
- Direct incoming calls
- Handle customer complaints
- Perform any other customer service-related task

**Skills and qualifications**:

- Able to work in a team
- Able to work under pressure
- Availability to work on varying schedules
- Resourceful
- Knowledgeable about tourist attractions and the city in general
- Able to demonstrate customer orientation
- Able to identify customer needs
- College degree in hospitality, an asset
- 1 to 2 years of experience in a similar position
- Teamwork skills

**Languages**:Bilingualism (French and English) spoken and written is required for this position, as we serve international clients.

**_ Who we are:_**

**_ Why join the team:_**
- In addition to competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more. _
- We believe in teamwork and are committed to creating a high-performing team through training or strengthening team relationships. We admire our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector; there is a place for you._


  • Front Desk Agent

    6 days ago


    Montréal, Canada Hotel Econo Lodge Centre Ville de Montreal Full time

    **Job Overview** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded. - Handle reservations, cancellations, and modifications using hotel management software. - Respond to guest inquiries and provide information...


  • Montréal, Canada APD SMART INC Full time

    **Front Desk Agent (Full time/ part time)** As a Front Desk Agent, you will be the face of our facility to our guests. You will be responsible for the entire experience from beginning to end in our facilities. **What you will do**: - Greet guests and provide interactive service to the guests through phone and in-person interactions - Administrative tasks...

  • Front Desk Agent

    1 week ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    7 days ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    4 weeks ago


    Montréal, QC, Canada Rodeo FX Full time

    **Company Description** Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential. Nominated for 3 Emmy® Awards for its work on the series Stranger Things season 4, The Witcher season 2 and...


  • Montréal, Canada Santelli Asset Management Full time

    We are seeking **professional and customer-focused Front Desk Security Agents** to join our team at luxury condominium buildings in Downtown and Outremont. This position is critical in ensuring the safety and security of residents while delivering outstanding customer service. **Key Responsibilities**: - Greet and assist residents, guests, and visitors...


  • Montréal, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...


  • Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    7 days ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...


  • Montréal, Canada Lelux Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...