Sales Operations Manager

3 days ago

Halton Hills, Canada Due North Full time

**We Are**:
Due North manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty® & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.

**Your Opportunity**:
Due North (Minus Forty® and QBD®) is seeking a highly motivated and detail-oriented Sales Operations Manager to lead our Customer Service team. This role is central to delivering a world-class B2B customer experience while ensuring our customer service processes, systems, and people are optimized for excellence. The Sales Operations Manager will oversee the customer service group, drive performance through KPI management, enhance processes, and leverage technology systems (Epicor, AutoQuotes, Salesforce) to achieve efficiencies and business growth.

**Main Duties & Responsibilities**:
**Team Leadership & Development**
- Lead, coach, and develop the Customer Service team to deliver a world-class experience to our B2B customers.
- Set clear goals, drive accountability, and foster a culture of collaboration, diligence, and continuous improvement.
- Provide ongoing training, coaching, and professional development.

**Performance Management & Reporting**
- Develop, track, and report on customer service KPIs on a weekly basis.
- Analyze performance trends and recommend actions to improve outcomes.
- Ensure accountability across the team for meeting performance standards.

**Process Management & Improvement**
- Develop, implement, and maintain customer service processes and procedures.
- Ensure all workflows and documentation are clear, efficient, and continually updated.
- Identify and implement process improvements that enhance efficiency and service quality.

**Systems Ownership & Optimization**
- Manage the customer service portion of the Epicor ERP system, identifying opportunities to streamline workflows and increase efficiency.
- Oversee and manage the AutoQuotes system for Due North.
- Lead the management and optimization of Salesforce CRM, identifying opportunities to leverage technology to enhance the customer experience.

**Training & Experience Development**
- Design and deliver customer service training programs to ensure consistent excellence in customer interactions.
- Champion the development of a “world-class” B2B customer service experience across all touchpoints.

**You Have**:

- 5+ years of experience in customer service leadership or sales operations roles, preferably in a B2B environment.
- Proven experience managing teams and driving accountability through measurable KPIs.
- Strong experience with ERP and CRM systems (Epicor, Salesforce, AutoQuotes preferred).
- Demonstrated ability to design, implement, and improve customer service processes.
- Excellent communication skills—able to engage effectively across levels of the organization and with customers.

  • Sales Manager

    1 week ago

    Halton Hills, Canada Ya Ya & Co Full time

    We are looking for a Sales Manager who can assist the Store Manager with running the sales floor and open/close the store when needed. Your Responsibility - Provide exceptional customer service - Maximize personal sales consistently and build lasting customer relationships - Maintain a professional appearance consistent with the established dress code and...

  • Director of Club Operations: Growth, Sales

    4 weeks ago

    Halton Hills, Canada ClubLink Full time

    A leading golf club management company seeks a Director of Operations at Glencairn Golf Club in Ontario. This role involves leadership in hiring key staff, managing budgets, and enhancing member relations. Candidates should have over 7 years of management experience, ideally within the golf industry, and possess strong sales and communication skills....

  • Director of Operations

    6 days ago

    Halton Hills, Ontario, Canada ClubLink Corporation Full time

    Glencairn Golf Club is Hiring a Director of OperationsSCOPE OF POSITION:Reporting to the Regional Director of Operations, the Director of Operations is responsible for providing effective leadership at the club. Specifically, they will make certain that all club employees are aligned with both the club and ClubLink's business objectives and in so doing...

  • Director of Operations

    6 days ago

    Halton Hills, Ontario, Canada ClubLink Full time

    Glencairn Golf Club is Hiring a Director of OperationsScope Of PositionReporting to the Regional Director of Operations, the Director of Operations is responsible for providing effective leadership at the club. Specifically, they will make certain that all club employees are aligned with both the club and ClubLink's business objectives and in so doing ensure...

  • Store Manager: Lead Sales, Style

    1 week ago

    Halton Hills, Canada CLAIRE'S Full time

    A leading fashion accessory retailer in Halton Hills, Ontario, is seeking a Store Manager to drive sales and manage a dynamic team. The ideal candidate will have a passion for retail, a sales-driven mindset, and experience in team leadership. Responsibilities include achieving sales targets, ensuring exceptional customer experiences, conducting piercings,...

  • Sales Supervisor

    2 weeks ago

    Halton Hills, Canada Diesel Full time

    Do you know what it takes to be the best support to a manager? In this Sales Supervisor role, you will be assisting all store operations-related matters such as sales, staff performance, store maintenance, visual merchandise, and everything else that concerns the store up to our standards. You are an independent professional, with a high level of...

  • Sales Associate

    4 days ago

    Halton Hills, Canada True Religion Brand Jeans Full time

    **JOB TITLE: Sales Associate** **IMMEDIATE MANAGER: Store Manager** **DIRECT REPORTS: 0** **DIRECT REPORTS TITLES: N/A** **JOB CLASSIFICATION: Non - Exempt** **BUDGET RESPONSIBILITY: N/A** **THE PURPOSE** As a** Sales Associate**, you will maintain outstanding customer service as per company standards, achieve individual sales goals, drive team...

  • Area Sales Manager

    2 weeks ago

    Halton Hills, Canada Atlas Copco Canada Inc. Full time

    **Job description** The successfull Area Sales Manager calls on customers at job sites, business offices, and institutional account locations to identify and create rental service and sales opportunities. Calls on key account administrative and management personnel in offices to ensure customer satisfaction. Handles customer service issues in the field and...

  • Sales Keyholder, Pt

    1 week ago

    Halton Hills, Canada Under Armour Full time

    **Values & Innovation**: At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...

  • Sales Associate

    2 weeks ago

    Halton Hills, Canada Call It Spring Full time

    Call It Spring Team is looking for part-time sales associates to join our team at the Toronto Premium Outlets location! We are looking for a positive and upbeat individual who is passionate about fashion and shoes! Job Objective: Support the store manager in all tasks necessary for the efficient operation of the store. Provide prompt and courteous service...