Bilingual Claim Specialist/ Spécialiste Des Réclamations

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

**KEY OBJECTIVE**:
To investigate, assess, reserve, and resolve Automobile and Property Claims over the telephone while adhering to all Claims Service Standards.

**MAJOR RESPONSIBILITIES**:

- Analyze first report to determine nature of loss, coverage provided and scope of damage.
- Conduct investigations of all aspects of reported claims. Secure and/or file all supporting documentation and verify the same for accuracy, relationship and completeness.
- Comfortable critically reviewing auto estimates and/or property restoration estimates
- Establish accurate and timely reserves.
- Seek technical assistance in handling claims exceeding authority.
- Achieve open to closed inventory ratio of 1 to 1 or better.
- Maintain an active diary/monitor same to ensure pro-active disposition of the claims.
- Promptly and properly document all developments in claim file.
- Prompt referral of files after advancing the file investigation as far as possible at the telephone adjustment level to field/examiner adjusters as required.
- Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
- Effectively negotiate settlements where appropriate or required.
- Effectively communicate with the following: Claims, Loss Services, Personal and Commercial Lines, Underwriting, Brokers, and Business Partners.
- Recognize subrogation/salvage where applicable.
- Effectively control the use, work product and expenses of outside vendors as required.
- Available to assist with CAT Duty in the event of major industry events.
- Adhere to Chubb Claim Handling Best Practice.

**QUALIFICATIONS**:

- Completion of University degree / College diploma, and/or equivalent insurance-related education and experience.
- Excellent written and verbal communication skills.
- Minimum 2 years of prior claim handling experience in auto and/or property adjusting.
- CIP designation or a willingness to take CIP courses through the Insurance Institute an asset.
- Superior customer service and negotiation skills.
- Good knowledge of the insurance business, knowledge of insurance contracts, and legal requirements and regulations.
- Excellent time management, organizational and multi-tasking skills required.
- Ability to work independently with mínimal supervision.
- A demonstrated ability to affect positive change when a need is identified.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Chubb est le plus important assureur IARD coté en bourse du monde. Présente dans 54 pays, Chubb offre des assurances de dommages aux particuliers et aux entreprises, des assurances individuelles contre les accidents et maladies complémentaires pour les particuliers, ainsi que de la réassurance et de l’assurance vie à une grande variété de clients. Nous sommes réputés pour notre large éventail de produits et services, notre vaste capacité de distribution, notre stabilité financière exceptionnelle, notre excellence en souscription, notre expertise dans le traitement des demandes d’indemnité, en plus de notre présence locale partout dans le monde.

**OBJECTIF CLÉ**:
Faire enquête, évaluer les réclamations, constituer des réserves et régler, par téléphone, les réclamations en assurance automobile et habitation, et ce, dans le respect de toutes les normes de service en matière de réclamations.

**PRINCIPALES RESPONSABILITÉS**:

- Analyser le premier rapport afin de déterminer la nature du sinistre, la couverture offerte et l’étendue des dommages.
- Mener des enquêtes sur tous les aspects des réclamations. Obtenir ou consigner toutes les pièces justificatives et en vérifier l’exactitude, le lien et l’exhaustivité.
- Être à l’aise d’examiner d’un œil critique les estimations des réparations automobiles ou les estimations des services d’urgence et de restauration de biens.
- Constituer des réserves justes et opportunes.
- Demander de l’aide technique pour traiter les réclamations qui