Service Manager

Delco Water is currently hiring for a **Service Manager**. This position will oversee the service department, ensuring efficient and effective execution of service contracts, special projects, and customer support. This role will involve strategic planning, hiring, team leadership, and continuous improvement aspects.

**Delco Perks & Benefits**
- **Retirement Support**:We provide every full-time employee with RRSP matching for their long-term plans.
- **Health & Wellness**:Staying healthy is important; we provide health, dental, life, and disability insurance, along with a health spending account and an employee assistance program.
- **Development Opportunities**:We value our employee career development by offering professional development support, a training reimbursement program, and a focus on continuous improvement.
- **Culture**:Join our innovative, collaborative, and energetic environment.
- **Flexibility**:We try to accommodate real-life as much as possible and know that work is just a part of our daily lives.

**Responsibilities**:
Leadership & Management:

- Supervise, mentor, and lead a team of technicians and technologists.
- Identify appropriate talent, and initiate hiring and retention processes.
- Develop and implement strategies to improve team performance and customer satisfaction.
- Foster a positive and collaborative work environment.

Service Operations:

- Oversee the execution of service contracts and on-site work commitments.
- Ensure timely and high-quality service delivery to clients.
- Coordinate with Delco's other department managers to balance resources and manage workloads.

Business Development:

- Identify and pursue new business opportunities to grow revenue and profitability.
- Collaborate with the sales team to develop and close service-related sales.
- Maintain strong relationships with existing clients and see opportunities for additional services.
- Become the face of Delco for long-term service clients in your region.

Continuous Improvement
- Provide regular and formal feedback to design, manufacturing, and sales teams to drive practical improvements in product, workflow, and processes.
- Implement best practices and innovative solutions to enhance service operations.
- Seek out efficiency in logistics, staffing, and equipment to better serve our customers and employee satisfaction.

Reporting and Documentation
- Prepare and present regular reports on department and staff performance, project status, potential business development activities.
- Ensure accurate and timely documentation of all service activities and project work.

**Qualifications**:

- Proven experience in building, maintaining, and leading a high-performing team within a service or technical work environment.
- Possesses a network of contacts who could be considered for addition to the team over the next 1-2 years.
- Strong project management, leadership, and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to identify and pursue business opportunities.
- Technical knowledge relevant to the service department's operations including: instrumentation, pumps, valves, control systems, VFDs, water and wastewater treatment technologies.

**Work Environment**:

- This position will require travel to client sites and other locations as needed, specifically within the first year of employment. As the team grows, the manager's role on jobsites will diminish according to the needs of the department, and more office time will be necessary to execute the job.
- Onsite work will be typically at water and wastewater treatment facilities.

**About Us**:
Delco Water (a division of Delco Automation Inc.) manufacturers water treatment systems and components for clients in Western Canada and other parts of North America, providing water solutions and servicing for cities, towns, and industrial sector customers. Delco Water strives to be on the leading edge of water treatment technologies and prides itself on delivering superior customer service.

**Job Types**: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3H 0V4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have knowledge and experience working with instrumentation, pumps, valves, control systems, VFD’s, water and wastewater treatment technologies?

**Experience**:

- Team management: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 50% (required)

Work Location: In person