Overnight Guest Services Representative

2 weeks ago

Ottawa, Canada Lord Elgin Hotel Full time

**SUMMARY**:
The Overnight Guest Services Representative will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions from 11pm to 7am. To maintain a high standard of service and hospitality at all times. Will be responsible for completing night audit/being overnight manager on duty at times.

**RESPONSIBILITIES**:

- Confirming, at check-in, the method of payment and at check-out, that full payment has been

made
- Register guests and assign rooms, making every effort to accommodate special requests
- Assist in pre-registration and blocking reservations
- Make room moves where appropriate and providing room tours upon request
- Develop a thorough understanding of mailing procedures, message handling and emergency

procedures, reservations, room rack, property management system, electronic key system, room locations, type and features of rooms
- Stay up-to-date on room rates, packages, discounts, road directions, major attractions and
common local destinations as well as services and facilities’ hours of operation
- Process client payments according to procedure
- Work in liaison with other departments to accommodate any guest related requests
- Complete bucket checks, balance and prepare individual paperwork at the end of the night shift
- Communicate information to the following shift
- Handle safe deposit boxes in accordance with procedures
- Answer all telephone calls and transfer calls accordingly internally as well as to guests
- Report any unusual occurrences or requests to your Supervisors and Manager
- Maintain the orderliness and cleanliness of the Front Desk and Back office; Monitor the neatness of the lobby
- To maintain “float” in a cash drawer, complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel’s policies
- Perform any other tasks as required

**QUALIFICATIONS**:

- Excellent interpersonal skills
- Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
- Must be flexible with regard to scheduling inclusive of weekends and holidays, overnight mandatory
- Knowledge of computers and cash handling experience mandatory
- Must be detail orientated and able to handle several tasks simultaneously
- Previous Front Desk, Switchboard or related Hotel/Resort experience an asset
- Bilingualism an asset

**Job Type**: Permanent

**Salary**: From $19.00 per hour

Schedule:

- 8 hour shift
- Night shift

COVID-19 considerations:
The Lord Elgin Hotel is committed to the health and safety of all guests and employees. We are preventing the spread of Covid-19 through a number of changes and policies that adhere to Ottawa and Ontario Public Health regulations.

**Experience**:

- Customer service: 1 year (preferred)
- Hotel: 1 year (preferred)

**Language**:

- English (required)
- French (preferred)

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