Overnight Mobile Security Manager

Blackbird Security Inc is looking to hire an **Overnight Mobile Security Manager** in **Vancouver, BC.**

**Role Summary**

Your primary responsibility will be to manage and oversee our mobile department and support the District Managers with their overnight sites and coverages. The focus of your job will be to conduct timely alarm responses & spot checks and to ensure that our overnight staff is on-site, well trained, well dressed, knowledgeable, has the right attitude towards their role, and fully comprehends what their role is meant to accomplish.

**Responsibilities**:

- Supervise and train overnight mobile security officers.
- Regularly patrol and spot-check premises.
- Spot check guards to ensure Post Orders are being followed and they are adhering to company/client policies.
- Deliver resources to sites when required, and at the same time, check on the quality service levels being provided by our employee, ensuring that he/she is very aware of the job functions and performing them properly.
- Understand the workings and be able to fully utilize the scheduling system, providing you with the ability to see who is working at which location, at any time during your shift.
- Deal with onsite issues as requested by the DMs or Operations Manager, such as providing backup services.
- Provide key control measures when needed.
- Cover floor time if needed.
- Defuse disturbances by company policies and procedures.
- Understand and have knowledge of the company policies pertaining to the wellbeing of staff and the provision of operational services.
- Handle all interruptions and complaints in the assigned district.
- Assist the DMs to ensure that staff site reports are done accurately and professionally, helping site staff to develop this skill to an expected level.
- Visit assigned sites regularly and provide excellent client care.
- Motivating and coaching employees.
- Develop and maintain positive working relationships with the site guards.
- Complete incident reports and required documentation for all security incidents.
- Identify potential security risks and respond accordingly.
- Defuse potentially volatile situations and intervene when necessary.
- Respond to emergencies and incidents within designated areas promptly and according to policy.
- Providing great customer service to the clients.
- Ability to work without close supervision.

**Job Requirements**:

- Valid Security License.
- Must be available to work overnights.
- Prior supervisory experience required.
- 2 + years expreince working in Mobile Security and leading teams
- Experience with arrests and detaining shoplifters preferred.
- Valid Driver's license and own vehicle are required.
- Retail security experience is an asset
- Must be proficient in the English language, spoken, written, and via electronics.
- Willingness to attend meetings and training to improve skills.
- **About us**_
- Make a difference by joining Canada’s fastest
- growing National Security Company. We offer opportunities for personal and professional growth through career development pathways, mentorship by our dedicated management team, flexible schedules and competitive wages_
- Our reputation is built by exceeding standards of performance and providing superior customer service to our clients. We are committed to providing a safer community by revolutionizing security services provided, through customization, to meet the unique needs of our clients and the communities we serve. We provide security services to a wide-range of clients from retail stores, high-end retail stores, residential buildings, campuses, municipal offices, warehouses and many more. Join our dedicated security team today_

**Salary**: $23.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a clean driver's abstarct?
- How soon are you be able to begin employment?

**Experience**:

- Supervising: 1 year (required)
- Management: 1 year (required)
- Security: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Security Guard Licence (required)
- Class 5 Licence (required)

Shift availability:

- Overnight Shift (required)

Work Location: In person