Manager, Compliance, Programs and Performance

About Our Organization:
When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:
Reporting to the General Manager, Environmental Services, this position leads a cross-functional team that includes supervisors, project managers, environmental and technical specialists, with a view to meeting the departmental commitments of sustainable service delivery, compliance and continuous improvement.

**Your Role**
- Provide visible and positive leadership to staff; developing and nurturing a work environment that is inclusive, respectful and motivating.
- Provide managerial oversight of staff and leaders including hiring, training, and evaluating performance of staff, recruitment, development, coaching and managing performance issues.
- Adhere to all applicable legislation, including Environmental Compliance Approvals and drinking water requirements, supporting the department in adherence to legislation.
- Oversee annual management system inspections and associated processes related to Environmental Services’ compliance requirements (water, wastewater, solid waste); ensure compliance with applicable legislation and regulations including support for the preparation of regulatory reports.
- Key contact with the Ministry of Environment, Conservation and Parks and other regulatory governing bodies; oversee staff responsible for developing, executing and continually improving the City’s environmental compliance and quality management systems.
- Accountable for Environmental Services’ strategic programs, pilots and research, and education and outreach stemming from master plan recommendations for water, wastewater and solid waste, to provide sustainable service delivery.
- Oversee the development of critical corporate, cross-departmental projects and initiatives, such as the Integrated Water Management Strategy.
- Develop and coordinate a consistent approach to Environmental Services’ annual and multi-year work plan; coordinate quarterly reporting to General Manager, or as requested.
- Coordinate consistent process for Environmental Services multi-year budget development, variance, timelines and other budget reporting to the General Manager as requested.
- Lead the development, execution and monitoring of 25-year capital and multi-year operating for the Compliance, Programs & Performance division; develop and report on variances.
- Coordinate departmental business plan, work plan, project management and other corporate process templates and mapping.
- Lead departmental process efficiency and continuous improvement to advance the overall function of Environmental Services.
- Manage the development and execution of corporate and portfolio-specific key performance indicators across Environmental Services to identify service and operational efficiencies; work with managers across the department to identify and implement continuous improvement activities.
- Prepare and deliver presentations and reports to internal and external technical experts and peers, Senior leadership and Council, as required.
- Respond to Mayor and Council, media and elevated resident questions on behalf of Compliance, Programs and Performance division, where required, and support other division leaders with content to fulfill their obligations of the same.
- Work with corporate partners to deliver Environmental Services’ objectives, develop effective working relationships with all internal support departments, with special attention on the relationship with Finance, Project Management and Continuous Improvement Office, and Strategy, Innovation and Intergovernmental Services.
- Perform other related duties as assigned.

**Qualifications**
- Experience managing staff and leading work teams, preferably in a unionized environment.
- Excellent leadership, interpersonal and team building skills.
- Applied understanding of government legislation related to municipal water, wastewater and solid waste systems operations and service delivery.
- Applied experience in strategic, public-facing program development, best practices and result-oriented outcomes.
- Experience with budgeting (operating and capital budgeting), purchasing (RFP’s, RFQ’s, tenders, contracts).
- Excellent organizational and project management skills with the abil