Global Client Implementation Manager

Successfully coordinate onboarding of regional and global cash management solutions of all sizes and complexities Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report deal status, escalating effectively for “on hold” and slow moving deals Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery Ensure detailed and timely functional partner engagement leveraging defined tools effectively (eg, CRM engagement and completed Customer Service handover process) Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post onboarding reviews Tracking and communicating internally the status of the deals Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required Participate in staff forums and survey process Complete all mandatory and personal development training as stipulated by controls officer and team lead **Qualifications**: A minimum of 3 to 5 years leading client projects and building excellent client experience Results orientation, self-starter and evidence of proactively driving projects is the conclusion Excellent communication, customer interaction and management skills. Negotiation and decision making / problem solving skills Ability to prioritize and effectively manage and navigate through multi-faceted disciplines throughout the Bank Ability to manage high and varying workload (i.e. volume, complexity, and composition) within a pressurized environment Excellent work ethic - willingness to take a “hands on” approach to ensure all elements of the client request/project is delivered as specified. Attention to detail and experience of working in a controlled environment Ability to thrive in a fast paced, dynamic environment with the capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities **Education/Certification**: Bachelors / University, Post Graduate degree, or equivalent experience Project Management Professional (PMP) or Agile Certification is an asset **Location**: Mississauga, Ontario Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply. -------------------------------------------- - **Job Family Group**: Customer Service -------------------------------------------- - **Job Family**: Institutional Client Onboarding ------------------------------------------------- - **Time Type**: Full time ------------------------------------------------- - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the " EEO is the Law " poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting