Retail Supervisor

4 days ago

Brentwood Bay, Canada The Butchart Gardens Full time

The Butchart Gardens is looking for an individual to fill the following position:
**DEPARTMENT**: SEED & GIFT STORE

**POSITION**: RETAIL SUPERVISOR LEVEL 1

At The Seed and Gift Store we believe a great team is made up of a diverse group of people with a variety of experiences, styles and talents. We are seeking a motivated leader, willing to learn and bring new ideas to our growing and evolving supervisor team.

**Throughout the season the Supervisor Level 1 is responsible for but not limited to**:

- As a role model, demonstrate a high level of sales and visitor service and ensure staff provide the best shopping experience for each visitor
- Assist in training, coaching, organizing and delegating the work of staff
- Proactively ensure your team has knowledge of all products, display, filling guidelines and merchandise information
- Ensure a positive work environment by providing and documenting daily staff performance feedback; keep management informed about staff performance and maintain confidentiality
- Assist in conducting shift meetings to communicate changes, updates, motivate sales team and provide daily work plan
- Accurately record breaks, employee attendance and working hours
- Assist cashiers with all types of cash procedures by possessing excellent abilities with cash handling, credit cards, gift cards, shipping and navigating POS computer systems
- Assist in managing staff to ensure optimal service levels on the retail floor at all times to the needs of the business
- Receive and provide feedback in a constructive and professional way

**To begin your supervisor role with us, you’ll have**:

- Preferably 1-2 years in a retail environment with leadership experience
- Strong communication and interpersonal skills including listening, information gathering and coaching
- Basic computer skills such as browser navigation and familiarity with Microsoft programs
- Ability to stand for long periods of time, bend, stretch, push, pull, carry items short distances and engage in repetitive motions
- Ability to lift 20 pounds, climb ladder and use step stool
- Ability to operate effectively and professionally under frequent changing visitor pattern/volumes

This is a seasonal position, offering 35-40 hours per week from March to the end of October. During winter months, from November to the end of January, 24-35 hours per week. This position includes shift work, weekend work and occasional overtime and will commence at a mutually agreed upon date. Starting from $22.50. Remuneration will commensurate with this level of responsibility and qualifications of the applicant.

We sincerely thank all those who apply, however, only those short listed will be contacted.

**Job Types**: Full-time, Part-time

Pay: From $22.50 per hour

Additional pay:

- Overtime pay

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Brentwood Bay, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-08-04

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