Client Care

1 week ago

Edmonton, Canada David St. Jean Real Estate Group, brokered by eXp Canada Full time

**ABOUT US**:
David St. Jean Real Estate Group is a dynamic real estate group dedicated to providing exceptional service to our clients by hiring AMAZING Administrators. We pride ourselves on our commitment to excellence and our ability to deliver personalized solutions in a fast-paced environment.

**POSITION OVERVIEW**:
**KEY RESPONSIBILITIES**:
**LISTINGS/SELLERS**:

- **Obtain and Manage Listing Information**: Secure RPR (Realtors Property Report) and all pertinent listing details.
- **Coordinate Photography**: Schedule and manage appointments with photographers.
- **Update Social Media**: Maintain and update listings on Facebook Shop.
- **Showings**: Book showings and collect feedback between 9 am and 9 pm, 7 days a week
- **Seller Communications**: Address seller questions, concerns, and provide updates between 9 am and 9 pm.
- **Bi-Weekly Listing Updates**: Prepare and update listing information for DSJ (Daily Summary Journal).
- **Condo Documentation**: Obtain and manage condominium documents as needed.
- **Seller CRM Management**: Add and maintain client information in team CRM.
- **Conduct CMAs**: Perform Comparative Market Analyses (CMAs) as required.
- **Documentation**: Complete, scan, and upload documents to Dropbox. Confirm appointments and file for follow-up.

**OPEN HOUSES**:

- **Weekly Scheduling**: Plan and schedule open houses, including brochures, flyers, and refreshments such as waters and/or colouring supplies.

**AGENT SUPPORT**:

- **Offer Management**: Assist with writing offers between 9 am and 9 pm, 7 days a week.
- **Repree Training**: Attend and assist with Repree training sessions, approximately 1-2 times per year.

**REQUIREMENTS**:

- **Attention to Detail**: Exceptional organizational skills and meticulous attention to detail.
- **Excellent Communication Skills**: Strong ability to manage client communications and provide updates effectively.
- **Anticipation and Problem-Solving**: Ability to anticipate needs and provide proactive solutions.
- **Positive Attitude**: Demonstrate a “can-do” attitude and maintain a professional demeanour.
- **Client Management**: Proven ability to manage client relationships and address their needs efficiently.

**SCHEDULE**:
This is an in-office position requiring flexibility between 9 am and 9 pm, 7 days a week. Exact hours and schedule will be determined based on workload and availability. Some after hours work & weekends remotely as required.

**REPORTS TO**: Director of Administration

**HOW TO APPLY**:
**David St. Jean Real Estate Group** is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all teammates.

**Qualifications**
- Strong organizational skills to manage clients & listings effectively
- Excellent communication skills to interact with clients and team members
- Experience in customer service to provide exceptional support
- Proficiency in negotiation and marketing for successful property transactions
- Bilingual or multilingual abilities to cater to diverse clientele
- Administrative experience to handle various tasks efficiently

Pay: $18.50 per hour

Expected hours: 30 - 35 per week

Application question(s):

- Do you have real estate experience?
- Will you be able to reliably commute Edmonton, AB T6E 1X2 for this job?

Work Location: In person

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