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Area Sales Manager

3 weeks ago

Calgary, Canada Logel Homes Full time

Join our dynamic team as an Area Sales Manager and take charge of the entire sales process for Livingston Central, a vibrant 361-unit condo development in the heart of Brookfield’s North Calgary community of Livingston. We are seeking a highly organized and skilled salesperson who is passionate about customer service, teamwork, and achieving success. In this role, you'll navigate a variety of tasks, from driving sales and meeting customer needs to leading a team and utilizing customer relationship management tools to meet and exceed sales targets. If you're dedicated to excellence and ready to make a significant impact, we want to hear from you

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada’s Best Managed Companies (Platinum Standard), the 9-time winner of Customer Insights Best Customer Experience and 2020, 2021 &2022 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the home building industry, the driven team, is the embodiment of “Excellence Comes Standard”.

**Duties and responsibilities**
- Sales-focused prospecting/lead nurturing, generation, conversion, follow-up, and communication.
- Relationship building with customers, realtors, community, and industry stakeholders.
- Developing and maintaining strong leadership skills & coaching with your direct Sales Associates.
- Generate and maintain a database of customer prospects using customer relationship management tools (Hubspot).
- Customer Service: maintain the highest standard of customer service as Logel Homes is proud to have the highest customer satisfaction ratings by build type and volume.
- Provide projections and reports on sales center traffic, buyer demographics, sales, pricing, and maintain accurate records in Hubspot on a daily basis.
- Obtain and analyze competitive data on a regular basis, providing assessment and inputs for the management team.
- Attend sales (in-office and on site), Area Manager, innovation, and staff meetings to discuss market conditions, current customers, coaching and future prospects.
- Maintain a high level of professionalism in the sales center and appearance of marketing materials and signage.
- Communicate any customer inquiries or concerns quickly and accurately with the Director of Sales and Marketing.
- Assist in hiring, training, and mentoring Sales Associates.

**Other duties as assigned by the Director of Sales & Marketing**

**Qualifications**

**Education**
- University Degree (Undergraduate in business, communications, or similar program) is an asset.

**Experience**
- 4-5 years minimum experience working in new home sales with a proven track record (qualifying achievements is an asset), prior multi-family and Area Sales Management is an asset.
- PHBI, sales, leadership, or customer service certificates/course are an asset.

**Skills**
- Strong critical thinker who is proficient conflict resolution and customer service skills.
- Ability to negotiate with customers, realtors, and site-specific vendors (i.e., property management)
- Understanding of when situations should be escalated to appropriate members of management.
- Expert level verbal, written and interpersonal communication skills.
- Ability to adjust communication style to various personality types.
- Expert level organization and communication skills.
- The ability to perform reservation meetings and sales meetings in a timely fashion.
- Goal oriented, highly organized, and efficient as you’ll be required to perform cross-functional tasks for the broader Logel Homes team with an understanding of greater goals.
- The ability to multitask and maintain an organized sales center.
- Intermediate technical skills with Hubspot, WordPress, and Microsoft Office (Word, Excel, Outlook, Adobe Pro) and the ability to perform the **sales process digitally** utilizing DocuSign, Zoom, Teams, Adobe to present pertinent electronic sales documents.
- Possesses strong attention to detail and a high-level of understanding regarding customer service, construction, building codes, bylaw, legal, and warranty processes.
- Ability to work in a team or independently.
- Demonstrates a strong commitment to continuous learning and embraces coaching alongside the sales team.
- Outstanding ability to demonstrate Logel Homes commitment to value, quality, innovation, and customer service as well as strong skill in negotiating and closing sales.
- Ability to build long-lasting relationships with both our customers and our sales, construction, accounting, and warranty teams within the organization.
- Ability to consistently meet changing deadlines in a fast-paced environment
- Ability to troubleshoot and problem solve through issues, leveraging previous experience and appropriate team members.
- Ability to work effectively within a diverse team
- Strong ability to develop interpersonal relationships with internal staff and external realtors