Care Manager

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The Care Manager (Registered Nurse or Registered Practical Nurse) ensures quality of care delivery and is the primary manager responsible for day-to-day client/family relationships and care provided by Elizz by SE Health. Reporting to the Clinical Director, the Care Manager supports driving business results through positive client/family experience and managing a team of frontline staff.

**RESPONSIBILITIES**:

- Conducts in-person and virtual intakes, assesses Clients with respect to physical, emotional and environmental needs and develops a plan for Client care
- Reviews care progress and adjusts care plans in response to changing client/family needs and requests
- Liaise with other business lines within SE Health and service provider organizations beyond SE Health to refer clients, coordinate and review service delivery, assess progress against goals, and monitor client experience
- Supports and engages in relationships with local community leaders and organizations to establish long term relationships that will translate into positive client experience and referrals
- Manages and supervises a team of frontline staff which may include PSWs, RPNs, and other care professionals
- Develops, promotes and ensures high quality, innovative customer service
- Acts as adviser to ensure that Client and Client contacts have all information required to be full participants in their care
- Delivers on our Brand Promise by leading the client experience, ensuring our frontline staff are doing whatever it takes to bring health, wellness and overall peace of mind to our clients, their families and caregivers
- Interview and select frontline staff to meet ongoing staff requirements
- Facilitate orientation of new frontline staff.
- Accountable for staff performance expectations and management, ensuring staff
- Availability meets business needs and that there is compliance to all systems
- Support business objectives and KPIs, including accurate documentation in electronic and paper systems, and reporting on key indicators and outcomes
- Supports a continuous learning environment and staff learning opportunities
- Conducts Supervisory visits to evaluate frontline staff performance and job satisfaction, ensuring positive employee experience
- Monitors and reports on risk issues and adapts care as needed
- Maintains timely and accurate documentation practices, including complete and accurate client assessments, care plans, client files, client pay and billing information
- Reviews records on a periodic basis to ensure accuracy and up to date information
- Ensures compliance with SE Health, national, state/provincial legislative requirements and practice standards in areas such as health, employment, occupational health & safety and others
- All other reasonable duties as assigned

**REQUIREMENTS**:

- RN or RPN licensed with College of Nurses Ontario and in good standing
- At least 3 years of nursing experience (home and/or community preferred)
- Previous client relationship management experience is preferred
- Previous experience managing teams and coaching to performance
- Current First Aid / CPR certificate
- Excellent interpersonal and verbal/written communication skills
- Excellent time management skills
- Ability to deal with conflict and excellent problem-solving skills
- Vehicle and valid driver’s license and the ability to travel to client homes on a regular and recurring basis
- High level of computer proficiency
- Flexibility in covering evenings and weekends on-call
- Recent Vulnerable sector check, and clear Immunization record

**About SE Health**

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.