Contract Field Service Technician

2 weeks ago

Windsor, Canada R2 Gaming Inc. Full time

**Job Summary**

Established in 2005, R2 Gaming is a Premier Product Distribution and Service Company with a reputation for exceptional customer service. As a leading distributor of Tier 1 products, R2 Gaming provides sales, product management, and technical services for Gaming Establishments and Gaming Manufacturers. With offices and regulatory licensing across Canada, our team of dedicated staff and strategic partners are ready to deliver exceptional products and services that exceed expectations.

R2 Gaming is currently looking for dynamic, detail oriented and customer focused Field Service Installers/Technicians to support medium term contracts for installation projects within Ontario casinos, on a contractual basis.

The anticipated hours required are 30-40 hours per week, with periodic overtime

**Responsibilities and Duties**
- Install and configure gaming and related equipment
- Diagnose and resolve equipment malfunctions and issues in a timely manner
- Perform equipment upgrades as required
- Provide first rate personable, proactive and timely customer service
- Manage and track parts inventory usage in the field
- Other duties as required to support ongoing and new business ventures

**Qualifications and Skills**

Education and Experience
- Technical manufacturer and gaming equipment knowledge

Abilities and Skills
- Be a quick learner to understand new technologies
- Solid troubleshooting skills and techniques
- Detail oriented and excellent multitasking skills
- Evidence of strong interpersonal and exceptional customer service skills with the ability to excel in settings requiring teamwork and collaboration
- Strong time management and organizational skills
- Strong written and verbal communication skills
- Proficient electronics and technical oriented service skill
- Ability to log, track, administer and report service activities

Additional Requirements
- Valid Ontario Class G license with clean record and own transportation
- Willing and able to travel across the Province of Ontario a week at a time
- Able to obtain and maintain licensing with regulatory bodies, such as the Alcohol and Gaming Commission of Ontario (AGCO)

Physical Demands

While performing the duties of this job, the associate is regularly required to stand; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.

The associate frequently is required to walk and stoop, kneel, crouch, or crawl. The associate is occasionally required to sit, climb, or balance. The associate must be able to move, and control 300 pounds with the aid of dollies and tools; able to lift and move 40 pounds short distances without mechanical aid and frequently lift and/or move 10 pounds.

Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Salary**: $21.00 to $24.00 /hour depending upon experience

**Job Types**: Full-time, Part-time, Fixed term contract

Pay: $21.00-$24.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Bonus pay
- Overtime pay

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift

Willingness to travel:

- 75% (preferred)

Work Location: On the road

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