Customer Service Representative

2 weeks ago

Brampton, Canada Enterprise Holdings Full time

Overview:

- The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

**Branch Location: 310 QUEEN ST E, BRAMPTON, ON L6V 1C2**

**This is a Full-Time Position That Pays $16.25 / hour**

**Schedule**:

- ** Monday-Friday: 8am-5pm**:

- ** Saturday: 8am-12pm**
- As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

**Responsibilities**:
- Take incoming calls
- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors-
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned-
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone-
- Meet and greet customers in a friendly and timely manner-
- Provide directions and general assistance-
- Assist to assess condition of rental upon return-
- Process returns, check-ins and exit kiosk transactions-
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed-
- Understand and communicate rental terms and conditions, vehicle features and other services-
- May sell optional protection products, upgrades, fuel options and other additional equipment-
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance-
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed-
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing-
- Perform miscellaneous and backup duties job-related duties as assignedQualifications:
- Must be at least 18 years old-
- High School Diploma or above required-
- Some college preferred-
- Must have at least 1 year prior customer service, retail, or administrative support experience- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
- Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.

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