Assistant Manager

2 weeks ago

Scarborough, Canada Mary Brown's Chicken Full time

**Outgoing individual with strong customer service and leadership skills. You will be expected to deliver a high-quality experience to our guests and motivate and train our staff to ensure excellent customer service.**

**Mary Brown’s Chicken** is one of Canada’s fastest-growing franchises and the recipient of the Canadian Franchise Association’s “Franchisee’s Choice Award” for 14 consecutive years. As we continue to expand across Canada, we’re looking for an **Assistant Manager** for one of our Toronto locations who will be as passionate about our business as we are.

**As an Assistant Manager**
- Oversees all front and back of the house restaurant operations in the absence of the manager
- Delivering genuine hospitality and exceptional guest experience
- Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to
- Respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
- Assist in staff evaluations and provide feedback to improve the customer’s experience
- Organize the prepping and cooking of food to ensure the highest quality possible
- Work in different positions to help deliver the best customer service experience
- Oversee health code compliance and sanitation standards
- Seek ways to cut waste and decrease operational costs
- Under the guidance of the manager, train new employees and provide ongoing training for all staff
- Complete administrative duties as assigned by the manager
- Cover other staff’s shift in event of emergency

**Skills and past experience**:

- **A minimum of 2 years in supervisory capacity in the QSR or fast casual industry, past employers will be contacted for reference**:

- Committed to working full time in a challenging fast paced retail environment
- Great communication and interpersonal skill
- Highly organized and proficient in time management
- Proficient in MS Office and Point of Sales software is an asset
- A strong knowledge of health and safety and foods standards
- Basic Food Safety and First Aid certification
- Experience with Clearview is an asset

The right person for this dynamic job has much more than a solid managerial and training skill set. We believe that trust and respect are key ingredients that lead to a fresher more often approach in everything we do. If you are someone who believes training makes perfect and if you genuinely enjoy people and understand that customer service is all about driving deeper devotion through a superior product, then we are the team for you

**Job Types**: Full-time, Permanent

Pay: $19.00-$20.00 per hour

**Benefits**:

- Discounted or free food
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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