Sales Associate

**Job Title**: Sales Associate
**Location**: Victoria, BC

**Job Type**: Full-Time
Neighbourly Pharmacy is looking for a Sales Associate to join our team at Admirals Walk Pharmasave in Victoria, BC. We provide full pharmacy team support, progressive pharmacy practice, and friendly staff. This is a fantastic opportunity for the right applicant
About Us
Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. Our 295+ locations from coast to coast are united by one priority: our patients We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
Job Summary

**Responsibilities**:
CASHIER DUTIES
- Develop a clear understanding of store policies. Ask questions if in doubt regarding policies and/or procedures.
- Follow correct procedures regarding floats and cash balancing as per store policy.
- Follow correct cash procedures. Follow store policy regarding cheques, credit cards, refunds, voids, and rain checks.
- Accurately record and handle all transactions with mínimal voids, overages, or shortages.
- Be knowledgeable regarding sale prices and products featured in sales.
- Request a cash pick-up when large sums of money are accumulated. Anticipate requirements for change before running out.
- Courteously, quickly, and efficiently handle customer purchases. Call for additional help when a line-up or delay occurs.
- Handle lottery and CBO tickets as per store procedures.
- Handle telephone inquiries quickly and courteously. Avoid keeping in-store customers waiting.
- Return shopping carts and baskets to their proper place, ensuring an adequate supply for customers.

CUSTOMER SERVICE
- Acknowledge and greet all customers with a smile and hello. Maintain a warm, friendly attitude toward all customers.
- Keep an eye open for customers who require assistance. Remember Customers always come first.
- Develop and utilize selling techniques including features/benefits, closing, and companion sales.
- Develop product knowledge and learn about new products. Know product locations and store layout.
- Use tact and courtesy when dealing with difficult customers. Know who to refer a customer to if they have a complaint.
- Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc.
- Pay particular attention to store security. Follow store policy regarding the handling of shoplifters.

MERCHANDISING AND HOUSEKEEPING
- Learn and utilize proper merchandising techniques such as shelf label placement, stock rotation, and facing.
- Maintain specific sections as allocated. Notify the store buyer regarding merchandise out of stock.
- Count inventory as advised by the Front Store Manager.
- Carry out housekeeping duties, ensuring that the store is kept clean, neat, and professional.
- The night staff is to sweep the floor every night and mop as required.
- Keep checkouts clean and neat, allowing sufficient room for customers.
- Maintain adequate stock of checkout supplies including bags, staples, till tapes and ribbons, rain check, charge, and refund forms.
- Always keep busy and productive. When cashiering, identify tasks that can be performed between customers.
- Carry out additional duties as delegated by the Front Store Merchandiser and Pharmacist/Store Manager.

**Qualifications**:

- Cash or retail experience is preferred.
- Being Available to work both weekdays and weekends is essential.
- Professional image including a complete name tag, and proper grooming.
- Ability to communicate clearly and courteously with customers.
- Mature and cooperative attitude.

Working Conditions
- This is a full-time position, with standard work hours typically ranging from 32-40 hours per week.
- The position may require standing for extended periods and occasional lifting/moving of moderate-weight boxes or containers.
- Work shifts may include evenings, weekends, and holidays, based on the operational hours of the pharmacy.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
While all responses are appreciated, only those being considered for interviews will be acknowledged.
**Location Address**: 101-1497 Admirals Road, Victoria BC, V9A 2P8