Operations Manager

**THE OPPORTUNITY**:
OPERATIONS MANAGER

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
Assists the General Manager with the oversight of all aspects of Property Management including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff. Manages the hotel in the absence of the General Manager.

**ACTIVITIES**:
The duties and responsibilities for the Operations Manager include, but are not limited to the following:

- Oversees overall day-to-day hotel operations as delegated by the General Manager.
- Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
- Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
- Maintains reservations systems such as Yield Management System and Property Management
- System.
- Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
- Creates an operating environment that assures consistent guest satisfaction. Ensures proper
- handling of guest complaints.
- Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
- Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
- Establishes and maintains a pro-active human resource function to ensure employee motivation,
- training and development, wage and benefits administration, and compliance with established labour regulations.
- Supervises and motivates designated employees; carries out supervisory responsibilities in
- accordance with the Company’s policies, training programs, and applicable laws. Responsibilities
- include interviewing, hiring, and training employees; planning, assigning, and directing work;
- appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial or municipal authority.
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper
- emergency and security procedures.

**COMPETENCIES WE ARE SEEKING**:

- Minimum 3 years supervisory experience, within hospitality industry preferred
- Four-year college degree is preferred
- Ability to deal with all levels of management, staff and owners in a professional manner
- Experience in the supervision of personnel: recruitment, training and motivation
- Background in the development and execution of business, marketing and sales plans and operating budgets
- Proficient / familiarity with computerized systems
- Ability to work within deadlines
- Proven ability to manage multi-tasked assignments
- Familiarity with accounting principles
- Familiarity with hotel operations an asset
- Will be required to work a variety of days, evenings, weekends, and holidays

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 pe