Concierge / Valet Desk Agent (Part-time)

1 week ago


Toronto, Canada One King West Hotel & Residence Full time

Job description

**DEPARTMENT**:FRONT OFFICE

**REPORTING TO**:Front Office Manager

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Respond to internal and external guest requests and concerns in a personal, prompt and courteous manner, in person and/or on the telephone.
- Responsible for maintaining high and consistent level of Guest Services.
- Acknowledge guest compliments and complaints and ensure that the guest’s needs are met.
- Ensure the smooth and efficient provision of valet services, through the coordination of valet attendants and vehicle tagging procedures.
- Coordinate the flow of the entire valet department which includes, but not limited to, retrieval of guest’s vehicles, booking of the airport limousine service, and when a bellman is not present, retrieving guest’s luggage
- Responsible for maintaining the cleanliness of the valet desk area
- Ensure the valet team is working effectively
- Ensure the valet team has professional appearance

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:

- Excellent customer service skills.
- Attention to detail
- Excellent communication & Organizational skills
- Ability to problem solve
- Ability to comply with insurance
- Job Types: Part-Time, Permanent

**Salary**: $22.00-$23.00 per hour

**Salary**: $22.51-$23.51 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift



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