Exhibit Services Ambassador

2 weeks ago

Vancouver, Canada Vancouver Convention Centre Full time

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

The Vancouver Convention Centre is hiring an Exhibit Services Ambassador (Casual) to join the team. Our award-winning facility hosts more than 550 events a year, from global conventions and trade and consumer shows to meetings, banquets and special events, welcoming hundreds of thousands of attendees from around the world.

At the Convention Centre, you will join an extraordinary team recognized for a commitment to delivering unparalleled, seamless service to our guests and leadership in all aspects of our business.

**WHAT YOU WILL BE DOING**:

- Ensure a high level of service excellence and Exhibitor Experience by providing information to exhibitors related to VCC Venue operations, event timing & location, shipping detail, parking, and both internal & external service providers.
- Assist exhibitors at the service desk during event hours (including evenings and weekends).
- Process exhibitor orders and payments for exhibitor orders.
- Audit booth numbers against exhibitor list prior to move-in to identify changes.
- Using your conflict resolution skills, you will assess, resolve, and escalate exhibitor issues including complex booth requirements.
- Using your strong interpersonal skills, you will collaborate with VCC staff and suppliers to ensure that exhibitor feedback is shared and that service requests are completed.

**WHAT YOU BRING**:

- You will have progressive experience in a customer service position, preferably in the events or hospitality industry.
- Courses in Business Administration or Event Management are considered an asset.
- You must be a team player who is able to work collaboratively with various teams across VCC.
- You will do everything within your role to meet or exceed exhibitor expectations.
- You will have exceptional communication skills, as you’ll be able to clearly express ideas, thoughts, and concepts verbally and in writing.
- You must be able to maintain a high level of service excellence in an extremely fast-paced environment.

**HOW TO APPLY**:
At PavCo, we are an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

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