Clk 12r

Posting Title - CLK 12R - Customer Service Representative - Position Classification - Clerk R12 - Union - GEU - Work Options - On-Site - Location - Campbell River, BC V9W 6Y7 CA (Primary) - Salary Range - $54,387.32 - $61,395.95 annually - Close Date - 4/21/2025 - Job Type - Regular Full Time - Temporary End Date - 9/30/2025 - Ministry/Organization - BC Public Service -> Citizens' Services - Ministry Branch / Division - In-Person Services/Service BC - Job Summary **The Team** Service BC is government’s chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member’s unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. **The Role** The Service BC Customer Service Representative (CSR) maintains a positive, empathetic, and professional attitude when providing service and answering enquires. It requires the ability to identify and assess peoples’ needs to effectively and efficiently deliver an excellent customer service experience. **Qualifications**: **Education and Experience Requirements** - Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.). - Experience providing inclusive customer service to a diverse clientele. - Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions. Preference may be given to applicants with one (1) or more of the following: - Additional years of experience in any of the above requirements and/or preferences. - Experience with conflict resolution and de-escalating emotionally charged situations. - Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns. - Experience maintaining administrative files and record keeping. - Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures. Customer service training and/or certification. - Experience handling financial transactions from the general public (e.g.: payment processing, cash handling). Please refer to the Job Profile for the full list of willingness/proviso requirements. **About this Position**: There is currently one (1) temporary full time opportunity available in Campbell River location, with the possibility of extension and/or becoming permanent. This position has full time on-site requirements. An eligibility list may be established to fill future permanent and/or temporary vacancies. A Criminal Record Check (CRC) will be required. Employees of the BC Public Service must be located in BC at the time of employment. **Working for the BC Public Service**: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. **How to Apply**: **Cover Letter: NO -** Please do not submit a cover letter as it will not be reviewed. **Questionnaire: YES -** You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. - Job Category - Administrative Services