Customer Service Representative, Hmms

3 days ago

London, Canada St. Joseph's Health Care London Full time

**Posting # 54488 - [ Non-Union ]**:
Customer Service Representative, HMMS - 1 position

HMMS
Healthcare Materials Management - London, ON
Full Time
Salary Range: $28.26 - $33.23 /hour

HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract Management, Purchasing, Accounts Payable, Logistics, Supply Chain Systems and Inventory Management for the London Hospitals and numerous healthcare organizations throughout Southwestern Ontario.

As a full-service supply chain organization, HMMS interacts with thousands of suppliers to provide an item catalogue of over 90,000 active items; notably ~5,000 that are stocked in our warehouse. Learn more about HMMS through this short online video.

The primary purpose of this role is to ensure consistent and timely messaging in response to customer inquiries related to all of the services HMMS provides. This involves responding to customer requests or redirecting to the appropriate HMMS area for handling within Customer Relations Management (CRM) system. Additional responsibilities include placing orders on behalf of strategic customers including Renal Home Patients and will be the first point of contact for HMMS customers on behalf of HMMS.

The 3 main areas of responsibility for this role are:
1. Generate Requisitions for identified customers
- Renal Home Patients
- Renal Satellites
- HMR customers
- HMMS operations
- Requisition updates
- Returns for all customers
- Req Approval for Overrides

2. Resolving Customer Requests
- Review and assign all customer inquiries/requests/concerns within the Customer Relations Management (CRM) system.
- Requires general knowledge of all areas

3. Measuring Customer Satisfaction
- Productivity KPI tracking (manual and technology logging of issues)
- Conduct Periodic Customer Surveys

**Essential Qualifications**
- Post-secondary education (Health or Business-related diploma or degree).
- 3 years' experience working in customer service
- Knowledge of a Safety Culture in a Health Care Setting in compliance with the Occupational Health & Safety Act (OHSA)
- Attention to detail
- Ability to prioritize
- Communication skills, both verbal and written
- Ability to manage multiple priorities and deadlines
- Ability to have difficult conversations
- Ability to work independently

**Preferred Qualifications**
- Proficiency in French would be an asset

**Immunization Requirements**
- Provide vaccination records or proof of immunity against measles, mumps rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza.
- Provide documentation of the Tuberculosis skin testing

**Posting date**: March 05, 2025
**Submission deadline**: March 11, 2025

**Andrew Harriman-Duke, Human Resources**
- Your interest in this opportunity is appreciated._
- Only those under consideration will be contacted._

  • Customer Service Representative, Hmms

    1 week ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 53831 - [ Non-Union ]**: Customer Service Representative, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Full Time Salary Range: $28.26 - $33.23 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of...

  • Supply Services Representative, Hmms

    4 days ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 55734 - [ Non-Union ]**: Supply Services Representative, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Temporary Regular Part Time Salary Range: $29.11 - $34.23 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing...

  • Student, HMMS

    1 week ago

    London, Ontario, Canada St. Joseph's Health Care London Full time

    Posting # [ Non-Union ]Student, HMMS - Supply Chain Technology - 1 positionHMMS - Supply Chain TechnologyHealthcare Materials Management - London, ONTemporary Full TimeSalary Range: $ $17.40 /hourThis is a temporary full-time opportunity anticipated May 1, 2026, subject to the availability of work. HMMS is a joint venture between St. Joseph's Health Care...

  • Stores Clerk, Hmms

    1 week ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 55682 - [ UNIFOR ]**: Stores Clerk, HMMS - 3 positions HMMS Healthcare Materials Management - London, ON Part Time Salary Range: $27.01 - $27.34 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract...

  • Stores Clerk, Hmms

    3 days ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 53856 - [ UNIFOR ]**: Stores Clerk, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Part Time Salary Range: $26.22 - $26.54 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract...

  • Project Consultant, Hmms

    2 weeks ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 54171 - [ Non-Union ]**: Project Consultant, HMMS - 1 position HMMS Healthcare Materials Management - London, ON Temporary Full Time Salary Range: $43.64 - $51.33 /hour HMMS is a joint venture between St. Joseph's Health Care London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of...

  • Storekeeper, Hmms Logistics Lhsc

    6 days ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 55203 - [ UNIFOR ]**: Storekeeper, HMMS Logistics LHSC - 1 position HMMS Logistics LHSC Healthcare Materials Management - London, ON Full Time Salary Range: $27.53 - $27.86 /hour HMMS is a joint venture between St. Joseph's Health Care London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions...

  • Storekeeper, Hmms Logistics Sjhc

    6 days ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 55202 - [ UNIFOR ]**: Storekeeper, HMMS Logistics SJHC - 1 position HMMS Logistics SJHC Healthcare Materials Management - London, ON Part Time Salary Range: $27.53 - $27.86 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated...

  • Purchasing Buyer, HMMS Purchasing

    1 week ago

    London, Ontario, Canada St. Joseph's Health Care London Full time

    Posting # [ Non-Union ]Purchasing Buyer, HMMS Purchasing - 1 positionHMMS PurchasingHealthcare Materials Management - London, ONTemporary Full TimeSalary Range: $ $34.23 /hourThis is a temporary assignment anticipated to extend to October 31, 2026, subject to the availability of work HMMS is a joint venture between St. Joseph's Health Care, London and...

  • Purchasing Buyer, Hmms Purchasing 2

    4 days ago

    London, Canada St. Joseph's Health Care London Full time

    **Posting # 55607 - [ Non-Union ]**: Purchasing Buyer, HMMS Purchasing 2 - 1 position HMMS Purchasing 2 Healthcare Materials Management - London, ON Temporary Full Time Salary Range: $29.11 - $34.23 /hour HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing...