Loss Prevention Manager

**Role and responsibilities include, but are not limited to**: - Responsible for conducting all loss prevention investigations within an assigned - Prevents inventory loss through communication and participation with all store staff members in programs aimed at theft awareness and prevention measures - Audits store security procedures such as cycle counts, reporting etc. - Detects and processes individuals engaged in-store theft and fraudulent activities including completing investigation and related reports with police agencies and the criminal justice system - Conducts initial investigation of internal matters (ex. cash over/short reports, etc.) - Responds to all emergency situations - Responsible for cameras across all stores and surveillance policies, infrastructure maintenance - Provides direction in merchandise protection standards and conducts awareness training - Key contact for their group of stores for camera system installs and maintenance - Works directly with armoured car service on troubleshooting and evaluation of store needs - Works directly with alarm companies on setup and ongoing maintenance issues - Interviews suspects and witnesses and prepares in-depth reports on all investigations - Liaison with category management and compliance for product transfer between stores - Responsible for managing the External Investigative process by identifying trends, habitual offender activity, and fraud through data analysis and incident reporting - Collaborate with Retail cross functional teams to develop localized plans and efforts to address high impact cases - Proactively monitor controls to identify potential causes of habitual offender activity within specific locations. - Support Internal Investigations in cooperation with the Internal Investigations and HR Team - Effectively communicate and partner (teach, coach, and inspire) throughout area of responsibility to execute LP, safety, and operations. - Work closely with all levels of employees to communicate external trends by reinforcing customer service and incident reporting. - Develop audit structure for loss prevention frequency and recommend additions to store visit report from retail operations - Other related tasks as required **Work Experience** - Minimum, 4 - 5 years’ loss prevention experience - Minimum, 4 - 5 years’ management experience - Previous retail experience will be mandatory - Travel to retail store required on as needed basis - Post-secondary education or equivalent (preferred, not required) - Ability to get Cannsell/ Cannasell/ Smartchoices /Serving It Right Certification/QCW certification - Knowledge of WHIMIS is preferred - Knowledge of surveillance and apprehension techniques - Interview and interrogation training will be considered an asset Other Skills and Capabilities - Unquestionable ethics and integrity with an ability to maintain high levels of confidentiality - Positive and professional approach with willingness to learn and be challenged - Ability to work effectively in a collaborative, team environment as well as independently - Exhibit strong leadership skills with the ability to make appropriate decisions in stressful situations - Ability to demonstrate situational awareness and safe work practices - Excellent active listening, communication (written and verbal) and dispute resolution skills - Demonstrate initiative and ability to recognize opportunities for improvement and efficiency - Highly organized with the ability to direct and prioritize tasks as appropriate - Proven ability to maintain workload and meet critical deadlines in a fast-paced environment - span class="wbzude" data-redactor-span="true">Ability to be flexible, in keeping with the needs of our evolving company - Must be willing and able to work irregular hours, including weekends and occasional overnights to support the retail stores - Excellent interpersonal skills, including written and verbal communication - Must pass a Criminal Record Check - Valid driver’s license and reliable transportation We are an equal opportunity employer committed to workforce diversity. - Ability to provide Loss Prevention leadership to drives results, coach and develops direct reports, collaborate and lead execution through others - Research process or transaction flow to identify root cause of errors HT